Remote Call Center Representative

Fortiscollege; Baltimore (MD); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Fortiscollege is seeking a friendly receptionist to represent the school by phone, transfer calls to the appropriate campus, and provide information about campuses and programs. You will uphold a professional image in all interactions, explain educational offerings and financial considerations, and help applicants navigate admissions processes.

Strong organizational skills and reliability are essential. The role emphasizes accurate communication of programs, outcomes, student services, and

Qualifications

• High School Diploma or GED required.
• Typing 20-25 wpm with accuracy.
• Basic PC skills and ability to learn customer service applications.
• Previous call center or customer service experience preferred.
• Strong attention to detail and organization.

Responsibilities

• Transfers phone calls to the appropriate campus.
• Provides information about campuses and programs.
• Maintains a professional image during phone interactions.
• Accurately describes educational programs, outcomes, services, and finances to students.
• Organizes workload to meet department goals and quality standards.
• Ensures regular and reliable attendance.

Skills

Customer service

Multitasking

Typing 20-25 wpm

Basic PC skills

Interpersonal communication

Prospective student interaction

Education

High School Diploma or GED

Job description

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities:

• Transfers phone calls to appropriate campus
• Provides information about campuses
• Provides a professional company image through phone interaction
• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
• Organizes workflow to meet departmental goals
• Meets all quality standards
• Regular and reliable attendance

Skills/Competencies/Qualifications:

• High School Diploma or GED
• Basic PC skills with capability to learn customer service applications
• Typing 20-25 wpm
• Previous call center / customer service experience preferred
• Record of achievement illustrating strong goal orientation
• Display of highest levels of integrity and intelligence
• Ability to multi-task and to succeed within strict deadlines
• Strong detail orientation and capability to be highly organized
• Proven ability to interact effectively with prospective students

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.