Remote Call Center Representative

Denver College of Nursing; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Denver College of Nursing represents EA schools to prospective students by telephone, transferring calls to the appropriate campus and providing campus information. The role requires presenting a professional image through phone interaction and accurately conveying programs, outcomes, student services and financial considerations to students.

Ideal candidates will have a High School Diploma or GED, basic PC skills, persuasive communication, and the ability to multi-task under deadlines.

Qualifications

• High School Diploma or GED required.
• Basic PC skills and ability to learn customer service applications.
• Persuasive communication skills.
• Typing 20–25 wpm.
• Previous call center / customer service experience preferred.
• Record of achievement illustrating strong goal orientation.
• Display of integrity and intelligence.
• Ability to multi-task and to meet strict deadlines.
• Strong detail orientation and highly organized.
• Proven ability to interact effectively with prospective students.

Responsibilities

• Transfers phone calls to appropriate campus.
• Provides information about campuses.
• Provides a professional image through phone interaction.
• Accurately and completely portrays educational programs, outcomes, services, and financial considerations to students.
• Organizes workflow to meet departmental goals.
• Meets all quality standards.
• Regular and reliable attendance.

Skills

Persuasive communication

Typing 20-25 wpm

Customer service skills

Ability to multi-task

Integrity and professionalism

Basic PC skills

Call center experience preferred

Education

High School Diploma or GED

Job description

Represents and provides information about the EA schools to prospective students via the telephone.

Essential Duties and Responsibilities

• Transfers phone calls to appropriate campus
• Provides information about campuses
• Provides a professional company image through phone interaction
• Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students
• Organizes workflow to meet departmental goals
• Meets all quality standards
• Regular and reliable attendance

Skills/Competencies/Qualifications

• High School Diploma or GED
• Basic PC skills with capability to learn customer service applications
• Persuasive communication skills
• Typing 20-25 wpm
• Previous call center / customer service experience preferred
• Record of achievement illustrating strong goal orientation
• Display of highest levels of integrity and intelligence
• Ability to multi-task and to succeed within strict deadlines
• Strong detail orientation and capability to be highly organized
• Proven ability to interact effectively with prospective students