Admissions Assistant

Millennial Healthcare; The Villages (FL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

401K retirement plan

Job summary

The Villages Rehab is seeking an Admissions Assistant to support the admissions process at our skilled nursing facility in Lady Lake, FL. You will assist with referrals, verify insurance, coordinate admission details, and maintain records to ensure a welcoming experience for residents and families.

Ideal candidates have strong organizational skills, effective communication, and the ability to manage multiple referrals while maintaining confidentiality in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative, admissions, healthcare, or skilled nursing preferred.
• Knowledge of Medicare/Medicaid and insurance processes is beneficial.
• Strong computer skills and ability to learn health records and admissions systems.
• Excellent organizational and time-management skills.

Responsibilities

• Assist with daily admissions process and department operations.
• Process referrals from hospitals, physicians, case managers, families, and other sources.
• Gather clinical, demographic, financial, and insurance information for prospective residents.
• Verify insurance coverage, benefits, authorizations, and payer information.
• Coordinate admission dates, transportation, room assignments, and arrival details.
• Enter and maintain resident and referral information in electronic systems.

Skills

Customer service

Communication

Organization

Time management

Confidentiality

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Admissions Assistant

The Villages Rehab is looking an outgoing individual to join their Team as an Admissions Assistant!

Must be able to work every other weekends

The Admissions Assistant supports the Admissions Department in coordinating the admission process for residents entering the skilled nursing facility. This position assists with referrals, documentation, communication, insurance verification, resident and family inquiries, and preparation for new admissions. The Admissions Assistant works closely with the Admissions Director, nursing, social services, business office, therapy, and other departments to help provide an organized and welcoming admission experience.

What we offer you as the Admissions Assistant:

• Competitive Pay
• Paid Time Off
• 401K retirement plan.

ABOUT THE VILLAGES REHABILIATION AND NURSING CENTER - Located in Lady Lake, FL, we are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect, dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!

Essential Duties and Responsibilities

• Assist the Admissions Director/Coordinator with the daily admissions process and department operations.

• Receive and assist with processing referrals from hospitals, physicians, case managers, families, and other referral sources.

• Gather required clinical, demographic, financial, and insurance information for prospective residents.

• Assist with verifying insurance coverage, benefits, authorizations, and payer information as assigned.

• Maintain communication with hospitals, discharge planners, case managers, residents, families, and referral sources regarding admission status.

• Assist with coordinating admission dates, transportation information, room assignments, and arrival details.

• Ensure required admission paperwork and supporting documentation are obtained and properly organized.

• Prepare admission packets and assist residents and responsible parties with completion of required documents.

• Enter and maintain accurate resident and referral information in applicable electronic systems.

• Track referrals, admissions, denials, pending cases, and other admission-related activity as directed.

• Notify appropriate facility departments of upcoming and confirmed admissions.

• Coordinate with Nursing, Social Services, Therapy, Dietary, Environmental Services, Business Office, and other departments to help ensure readiness for new residents.

• Greet new residents and families and help provide a positive and welcoming admission experience.

• Respond professionally and promptly to telephone calls, emails, and inquiries regarding admissions.

• Maintain confidentiality of resident, applicant, and facility information in accordance with HIPAA and facility policies.

• Assist with maintaining admission records, reports, census information, and departmental files.

• Provide administrative support to the Admissions Director/Coordinator as needed.

• Participate in facility meetings, training, and quality improvement activities as assigned.

• Follow facility policies and procedures and applicable federal and Florida requirements.

• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.

• Previous administrative, admissions, healthcare, customer service, or skilled nursing experience preferred.

• Experience working in a skilled nursing facility, long-term care facility, hospital, rehabilitation center, or other healthcare environment preferred.

• Knowledge of Medicare, Medicaid, managed care, and commercial insurance processes is beneficial.

• Strong computer skills and ability to learn electronic health record, referral, and admissions systems.

• Excellent organizational and time-management skills.

• Strong verbal and written communication skills.

• Ability to manage multiple referrals and priorities while maintaining accuracy and attention to detail.

• Professional and compassionate approach when interacting with residents, families, referral sources, and healthcare professionals.

• Ability to maintain confidentiality and appropriately handle protected health information.

Knowledge, Skills, and Abilities

The successful candidate should demonstrate strong customer service skills, attention to detail, effective follow-up, and the ability to work collaboratively with an interdisciplinary team. The Admissions Assistant must be able to communicate effectively with individuals from a variety of backgrounds and remain organized in a fast-paced healthcare environment.

We are an Equal Opportunity Employer https://www.eeoc.gov/poster

Our facility uses the Florida Background Screening Clearinghouse, 435.12, Florida Statutes. Learn more at https://info.flclearinghouse.com