Administrative Technician* - Special Operations Division

City of Richmond, Virginia; Richmond (VA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Virginia Retirement System (VRS)

Language Incentive

Referral Bonus

Tuition Assistance Program

Job summary

City of Richmond, Virginia seeks an Administrative Technician for the Special Operations Division. The role blends public-facing customer service with careful review, processing, and maintenance of police records to support precinct operations.

The ideal candidate will have strong organizational skills, attention to detail, and the ability to work independently in a fast-paced public safety environment. A thorough background investigation is required, with potential processing time up to 45 days.

Qualifications

• High School Diploma or GED required; equivalent combinations considered.
• Two years of related clerical or office support experience preferred.
• Experience with records management and data entry is desirable.
• Proficiency in Word, Excel, and Outlook; ability to handle confidential information.

Responsibilities

• Provide daily clerical and administrative support to sworn and civilian personnel.
• Maintain timekeeping, attendance, and leave records according to policies.
• Prepare reports, correspondence, and electronic records for the department.
• Perform data entry with accuracy and timely processing of records.
• Deliver professional customer service to employees and the public.
• Coordinate administrative activities supporting precinct operations.
• Maintain filing systems and protect confidential information.
• Assist with scheduling, special projects, and other administrative duties.

Skills

Two years clerical experience

Customer service

Data entry

MS Office basics

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!!

About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Police Department is seeking a detail-oriented, dependable candidate for the position of Administrative Technician in its Special Operations Division. This position combines public-facing customer service with the careful review, processing, and maintenance of police records. Accurate records support police operations, reliable information, and timely service to the public and other authorized users.

The selected candidate will provide essential clerical, administrative, and operational support to ensure the efficient delivery of daily precinct services. Responsibilities include employee timekeeping, records maintenance, data entry, customer service, and coordination of administrative activities supporting precinct operations.

The ideal candidate will possess strong organizational and communication skills, demonstrate attention to detail, and exercise sound judgment when handling confidential information and competing priorities. This position requires the ability to work independently and collaboratively in a fast-paced public safety environment.

The anticipated hiring range is $41,600 - $48,461

Duties include but are not limited to

• Providing daily clerical and administrative support to sworn and civilian precinct personnel.
• Reviewing, entering, and maintaining employee timekeeping, attendance, and leave records in accordance with established policies and procedures.
• Preparing, reviewing, organizing, and maintaining reports, correspondence, electronic records, and other departmental documentation.
• Performing data entry and ensuring the accuracy, completeness, and timely processing of administrative records.
• Answering telephone calls, greeting visitors, responding to inquiries, and providing professional customer service to employees and members of the public.
• Assisting with the coordination of street cleaning operations, including scheduling, communication, documentation, and related administrative activities.
• Coordinating with internal departments, precinct personnel, and other stakeholders to support daily operational needs.
• Maintaining organized filing systems and ensuring confidentiality of sensitive departmental and personnel information.
• Assisting with scheduling, administrative assignments, special projects, and other activities necessary to support precinct operations.
• Preparing and distributing correspondence, notices, reports, and other materials as requested.
• Maintaining office supplies and assisting with general office functions.
• Occasionally performing duties outside of the traditional office environment in support of precinct operations, as assigned.
• Assisting with parking enforcement-related activities, including issuance of parking citations, when authorized and assigned.
• Performing other related duties as assigned.

Successful completion of a thorough background investigation is required. Please note that the Police Department background process may take up to 45 days.

Qualifications, Special Certifications And Licenses

KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge English grammar; proofreading, administrative and records procedures, electronic filing, basic arithmetic, and standard office equipment. Working knowledge of Microsoft Word, Excel, Outlook, and computer-based information systems; understanding of the importance of complete, accurate records and responsible handling of confidential information.

Demonstrated skill entering and verifying data accurately; comparing records and recognizing discrepancies; organizing files and tracking pending work; providing tactful customer service; communicating clearly verbally and in writing; and using critical thinking to resolve routine problems within established procedures.

Demonstrated ability to learn and apply records management systems functions; follow written instructions and established procedures; sustain attention to detail during repetitive and interrupted work; multitask and adjust priorities while maintaining accuracy; protect sensitive information; exercise sound judgement and recognize when to seek guidance; and work independently and collaboratively in a fast-paced environment.

Minimum Training And Experience

• High School Diploma or GED
• Two years of related clerical or office support experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE

• Experience providing administrative support in a law enforcement, public safety, government, or similarly structured environment
• Experience processing employee timekeeping, attendance, or leave records.
• Experience maintaining confidential records, preparing reports, and performing accurate data entry.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience coordinating schedules, operational activities, or administrative services.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS

• A Notary Public designation may be required for some assignments.
• Valid Commonwealth of Virginia driver's license with a satisfactory driving record

Americans With Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at [e-mail].

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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