Office Support Specialist II

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 64,000 - 91,000; Full time

Job summary

Commonwealth of Massachusetts is seeking an Office Support Specialist II to provide essential administrative support within the Department of Industrial Accidents. The role focuses on coordinating scheduling, maintaining records, and liaising with internal and external stakeholders in a fast-paced environment.

The position requires three years of administrative experience or equivalent, with substitutions allowing for certain degree qualifications. A hybrid work option may be available.

Qualifications

• Three years of full-time or equivalent administrative work experience.
• Substitutions allowed via degrees as described in the posting.

Responsibilities

• Coordinate scheduling and provide technical assistance to staff.
• Discuss options with management for issue resolution and corrective action.
• Enter forms 121 and 112 accurately.
• Enter payment information for appeals into CMS and verify reports 459 & 460.
• Prepare and review vouchers for CMS entry.
• Process refund requests and coordinate approvals.
• Assist the unit supervisor with monthly statistics.
• Coordinate with doctors and judges on overdue reports.
• Maintain physician tables and the DIA roster on the website.
• Coordinate new physician contracts and renewals with the State Contract Unit.
• Coordinate among doctors, judges, and outside parties on additional fees.
• Perform other duties or special projects as requested by Dispute Management.

Skills

Administrative experience

Detail oriented

Communication skills

Education

Associate degree in business administration/public administration

Associate degree in another major with substitutions

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Office Support Specialist II (260005UR)

Job Description

Office Support Specialist II - ( 260005UR )

Description

The Department of Industrial Accidents (DIA) mission is to administer the Commonwealth's Workers' Compensation System and to provide prompt and fair compensation to victims of occupational injuries and illnesses, and to see that medical treatment to injured workers is provided in a timely manner while balancing the needs of employers to certain workers' compensation insurance costs.

The Department of Industrial Accidents is seeking a highly organized and detail-oriented Office Support Specialist II to provide essential administrative support to the Office of Dispute Resolutions and serve as the liaison between the Impartial Scheduling Unit and its internal and external customers. The successful candidate will work in a fast-paced, collaborative environment, coordinating scheduling activities, maintaining accurate records, communicating with internal and external stakeholders, and helping ensure the smooth day-to-day operations of the unit.

Duties

• Coordinate and provide technical assistance and training to staff.
• Discuss with management all options for resolving issues and implementing corrective action.
• Responsible for accurately entering forms 121 and 112.
• Enters payment information for all appeals into CMS and verifies accuracy on reports 459 and 460.
• Accurately prepare and review vouchers for entry into CMS.
• Processes all refund requests by judge's offices and outside parties, coordinates the approval of refunds
• Aid the unit supervisor with the unit's monthly statistical information.
• Responsible for working with the doctors and judges' offices on all overdue reports.
• Responsible for maintaining the DIA's physician's table and DIA's roster on the website.
• Responsible for coordinating with the State's Contract Unit, all new physician contracts, renewals and
• Responsible for coordinating between the doctor's office, judge office and outside parties on additional fee
• Perform related duties as required or special projects as requested by Dispute Management.

Qualifications

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

• I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.
• II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity /Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job

Administrative Services

Agency

Department of Workforce Development

Schedule

Full-time

Shift

Day

Job Posting

Aug 25, 2026, 2:14:19 PM

Number of Openings

1

Salary

64,038.52 - 91,473.20 Yearly

If you have Diversity, Aff... or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Karen Haynes-Clifton - 6173525632

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes