Hybrid Seasonal Reception & Admin Specialist I

Commonwealth of Massachusetts; Worcester (MA); Hybrid; USD 27,552 - 38,572; Part time

Benefits offered by this job

Comprehensive benefits

Job summary

Commonwealth of Massachusetts seeks a Seasonal Office Support Specialist I for the Worcester Regional Office. The role handles front-line inquiries, greets visitors, and supports the Public Information Unit with accurate information on Workers’ Compensation processes and agency operations.

The position also backs the Administrative Services Unit with document prep, mail and supply management, and distribution of official communications. Hybrid, in-office work with a five-month duration.

Qualifications

• Two years of full-time or equivalent part-time administrative experience.
• Substitutions allow an Associate degree in business administration/ public administration for required experience.
• Educational substitutions limited to two years of the required experience.

Responsibilities

• Answer phone calls and greet visitors; assist claimants, employers, and other stakeholders.
• Enter data and generate monthly/daily reports for administration.
• Ensure office and virtual proceedings run smoothly with available resources and equipment.
• Provide basic technical assistance for office equipment used by the public.
• Assist users of the DMS system and office kiosk.
• Draft correspondence, memoranda, and reports as directed.
• Perform other administrative duties as required.

Skills

Administrative work

Data entry

Customer service

Communication

Education

Associate degree

Associate degree in business/public administration

Job description

Commonwealth of Massachusetts seeks a Seasonal Office Support Specialist I for the Worcester Regional Office. The role handles front-line inquiries, greets visitors, and supports the Public Information Unit with accurate information on Workers’ Compensation processes and agency operations.

The position also backs the Administrative Services Unit with document prep, mail and supply management, and distribution of official communications. Hybrid, in-office work with a five-month duration.