Administrative Specialist II - Dispute Resolutions & Scheduling

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 64,000 - 91,000; Full time

Job summary

Commonwealth of Massachusetts is seeking an Office Support Specialist II to provide essential administrative support within the Department of Industrial Accidents. The role focuses on coordinating scheduling, maintaining records, and liaising with internal and external stakeholders in a fast-paced environment.

The position requires three years of administrative experience or equivalent, with substitutions allowing for certain degree qualifications. A hybrid work option may be available.

Qualifications

• Three years of full-time or equivalent administrative work experience.
• Substitutions allowed via degrees as described in the posting.

Responsibilities

• Coordinate scheduling and provide technical assistance to staff.
• Discuss options with management for issue resolution and corrective action.
• Enter forms 121 and 112 accurately.
• Enter payment information for appeals into CMS and verify reports 459 & 460.
• Prepare and review vouchers for CMS entry.
• Process refund requests and coordinate approvals.
• Assist the unit supervisor with monthly statistics.
• Coordinate with doctors and judges on overdue reports.
• Maintain physician tables and the DIA roster on the website.
• Coordinate new physician contracts and renewals with the State Contract Unit.
• Coordinate among doctors, judges, and outside parties on additional fees.
• Perform other duties or special projects as requested by Dispute Management.

Skills

Administrative experience

Detail oriented

Communication skills

Education

Associate degree in business administration/public administration

Associate degree in another major with substitutions

Job description

Commonwealth of Massachusetts is seeking an Office Support Specialist II to provide essential administrative support within the Department of Industrial Accidents. The role focuses on coordinating scheduling, maintaining records, and liaising with internal and external stakeholders in a fast-paced environment.

The position requires three years of administrative experience or equivalent, with substitutions allowing for certain degree qualifications. A hybrid work option may be available.