Document Compliance Specialist

Driveway Home Office; North Brunswick Township (NJ); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Employee stock purchase plan

Paid holidays & PTO

Job summary

Driveway Home Office is seeking a Document Compliance Specialist in New Jersey to serve as the primary contact for deal paperwork. The role ensures complete, accurate documentation and coordinates with dealerships and the accounting team to hand off fully executed deals.

You will use digital tools for paperwork, with some wet ink when necessary, and support the drive to deliver a seamless customer experience from start to finish.

Qualifications

• High school diploma or equivalent; 18+ years old.
• Strong attention to detail and accuracy in paperwork.
• Excellent written and verbal communication with customers.
• Experience with dealership systems (DMS, DMV, e-contracting).

Responsibilities

• Create and complete deal paperwork in DMS and related systems.
• Communicate paperwork steps and follow up with customers.
• Coordinate vehicle availability with selling dealership and accounting teams.
• Scan, send, and file documentation; ensure compliance with lender/states requirements.

Skills

Attention to detail

Strong communication

Customer service

DMS & DMV systems

Mathematics/basic arithmetic

Education

High school diploma or equivalent

Tools

DMS

DMV systems

e-contracting

Digital contracting tools

Job description

DrivewayDriveway.com | Document Compliance SpecialistDriveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!Position Overview:The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, and preparing all deal related paperwork.This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.Location: 1504 Route #1, N. Brunswick, NJ 08902Schedule: 8:00am -5:00pm; 40 hours a week, will include a rotational Saturday shift.Compensation Range: $16.82-$31.25/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.What You'll DoClearly communicates paperwork and processes to customer, including any follow up questionsCreate and complete all deal related paperwork in DMS, bank approval systems and protection product systems (when applicable)Transact paperwork with customers using digital tools where possible, and wet ink when necessaryProcess all paperwork and ensure it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements.Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business officeWork with Business Offices to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.What You'll BringSense of urgencyStrong attention to detailExcellent communication (written & verbal)Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)Mathematics – ability to solve basic math calculationsPositive customer service attitudeWe offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsFor a more detailed view, visit: www.totalrewards.lithiadriveway.com.High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.