Document Compliance Specialist

Driveway Home Office; Addison (TX); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Disability Insurance

Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Wellness Programs

Vehicle Purchase Discounts

Job summary

Driveway is seeking a Document Compliance Specialist in Addison, TX to act as the primary liaison between the Driveway Care Center and customers for all paperwork processing.

The role involves validating documents, preparing deal paperwork in DMS and related systems, and coordinating handoffs to the Dealership Accounting team. Strong detail, communication, and multi-system proficiency are essential for success.

Qualifications

• Prior experience using dealership management systems (DMS) and DMV processes.
• Strong math skills for basic calculations.
• Excellent written and verbal communication.
• Detail oriented with a sense of urgency.

Responsibilities

• Explain paperwork clearly to customers and follow up as needed.
• Create and complete deal paperwork in DMS and related systems.
• Transact paperwork using digital tools or wet ink when required.
• Process paperwork to meet Business Office needs and proof of delivery.
• Coordinate with Deal Posting and Dealership Accounting teams on docs.

Skills

Sense of urgency

Attention to detail

Communication skills

Systems literacy

Mathematics basics

Customer orientation

Education

High School diploma or equivalent

Tools

DMS

DMV systems

E-contracting

Job description

DrivewayDriveway.com | Document Compliance SpecialistLocation: Addison, TexasSchedule: 9:00am-6:00pm; 40 hours a week, will include a rotational Saturday shift.Compensation: The full salary range for this position is $16.82-$31.25/hr. The anticipated starting pay is $16.82-$24.00, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!Position Overview:The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, and preparing all deal related paperwork. This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.What You'll DoClearly communicates paperwork and processes to customer, including any follow up questionsCreate and complete all deal related paperwork in DMS, bank approval systems and protection product systems (when applicable)Transact paperwork with customers using digital tools where possible, and wet ink when necessaryProcess all paperwork and ensure it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements.Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business officeWork with Business Offices to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.What You'll BringSense of urgencyStrong attention to detailExcellent communication (written & verbal)Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)Mathematics – ability to solve basic math calculationsPositive customer service attitudeWe offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.