Document Compliance Specialist

L0397 Driveway Home Office; Town of Florida (NY); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway's L0397 Driveway Home Office is seeking a Document Compliance Specialist in Temple Terrace, FL to manage end-to-end deal paperwork and ensure a smooth customer experience.

You will validate documents, coordinate with selling dealerships, and hand off fully executed deals to the Dealership Accounting team. A strong attention to detail and excellent communication are essential in this role.

Qualifications

• High School diploma or equivalent required.
• Experience with dealership systems and paperwork processing preferred.
• Ability to follow complex processes and protect customer data.

Responsibilities

• Clearly communicates paperwork and processes to customer and follow up as needed.
• Create and complete deal paperwork in DMS, DMV, e-contracting systems.
• Transact documents digitally when possible and with wet ink when required.
• Ensure paperwork meets business office and lender requirements.
• Scan or send deal documentation to relevant teams for processing.
• Coordinate with dealerships and accounting on deal funding and receivables.

Skills

Urgency

Attention to detail

Communication

DMS/DMV systems

Math skills

Customer service

Education

High School Diploma or GED

Job description

Dealership: L0397 Driveway Home Office Driveway.com | Document Compliance Specialist Location: Temple Terrace FL 33637 Schedule: 10:00am-7:00pm EST; 40 hours a week, will include a rotational Saturday shift. Compensation: The full salary range for this position is $16.82-$31.25/hr. The anticipated starting pay is $16.82-$24.00, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

Position Overview:

The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, and preparing all deal related paperwork.

This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.

What You'll Do

• Clearly communicates paperwork and processes to customer, including any follow up questions
• Create and complete all deal related paperwork in DMS, bank approval systems and protection product systems (when applicable)
• Transact paperwork with customers using digital tools where possible, and wet ink when necessary
• Process all paperwork and ensure it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements.
• Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business office
• Work with Business Offices to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

What You'll Bring

• Sense of urgency
• Strong attention to detail
• Excellent communication (written & verbal)
• Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)
• Mathematics – ability to solve basic math calculations
• Positive customer service attitude

We offer best in class industry benefits: Competitive pay

• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!