Administrative Support I (Bilingual Preferred)

final mile; Schertz (TX); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Final Mile in Schertz, TX is seeking an Administrative Support I to provide clerical assistance to all managers, monitor routes, answer calls, and help with driver training and onboarding documents for new drivers.

You will multitask in a fast-paced office, maintain filing, respond to emails, and ensure timely completion of reports, with a friendly demeanor and strong communication.

Competenze

• High school diploma or equivalent; college is a plus.
• Proficient in Microsoft Office (Word, Excel) and email/calendar tools.
• Experience in customer service preferred.
• Excellent communication, multitasking, and organization.

Mansioni

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls and respond to emails
• Handle customer issues and ensure satisfaction
• Coordinate with vendors on inbound damage or replacements
• Assist in processing inbound delivery teams and daily warehouse tasks
• Update orders and maintain accurate records

Conoscenze

Customer service

Detail oriented

Organizational skills

Time management

Problem solving

Communication skills

Multitask

Professional phone skills

Listening skills

Formazione

High school diploma or equivalent

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Essential Job Functions:

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Ability to handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to email in a timely manner
• Address pending orders
• File paperwork
• Strong customer service skills required
• Act in a professional and an appropriate manner
• Assist in the processing of inbound delivery teams
• Monitor the delivery routes of the course of your shift
• Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
• Call customers to obtain their feedback regarding their delivery experience
• Assist in the completion of POD packets that are available at the warehouse
• Responsible for the closing reports on a nightly basis
• Works well without direct supervision, professional demeanor, strong communication and customer service skills
• Process daily working orders, respond to Logistics Coordinator their status
• Answer inbound phone calls from customers and delivery teams
• Print Pull Sheet and Mark Live Daily in warehouse
• Responsible for finding and submitting requested EPODs
• File all documents as needed
• Accountable and reliable
• Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assit with daily warehouse functions as needed
• Update inventory – daily/weekly/monthly as required
• Route monitor and remotely assist delivery and installation teams as needed
• Accurately update orders for billing as needed
• Answer inbound phone calls as needed
• Any other duties and responsibilities as assigned.

Minimum Qualifications

• High school diploma or equivalent, post high school education a plus
• Proficient in Microsoft Office – Word, Excel, etc.
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
• Must be able to work evenings and Saturdays
• Pass pre-employment background check
• Maintain professional and safe work environment
• Skills:customer service, detail oriented, organizational skills, time management, problem solving, accountable, dependable, documentation skills, analyzing data, professional phone skills, ability to resolve conflict, ability to listen, ability to multitask

Shift: Multiple Shifts Available