Administrative Support I (Full Time)

final mile; Imperial (PA); On-site; USD 19,000 - 27,000; Full time

Job summary

final mile is seeking an Administrative Support professional to provide comprehensive office assistance to managers. Responsibilities include route paperwork, phone and email inquiries, and helping with driver onboarding documents. The role emphasizes multitasking, strong communication, and a friendly demeanor.

Pay is $16.42/hr with the ability to handle multiple tasks in a fast-paced environment, including evenings and Saturdays. A background check is required to join the team.

Qualifications

• High school diploma or equivalent; post high school education a plus.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Prior customer service experience preferred.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced office environment.
• Must be able to work evenings and Saturdays.
• Pre-employment background check required.

Responsibilities

• Provide administrative support to managers and handle clerical duties.
• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls and respond to emails in a timely manner.
• Assist in driver training and onboarding documents for new drivers.
• Monitor delivery routes and contact drivers hourly to address issues.
• Process daily working orders and update status with Logistics Coordinator.
• Maintain organized files and update inventory as required.
• Ensure customer satisfaction through professional communication.

Skills

Multitasking

Customer service

Communication

Detail oriented

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

Job description

The Administrative Support I will provide administrative support to all managers. These responsibilities may include route monitoring, clerical duties, filing, answering phone calls, responding to emails, assisting in driver training and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Pay: $16.42/hr

Essential Job Functions:

• Assemble and audit route paperwork for the next day
• Answer inbound phone calls
• Ability to handle customer issues
• Contact vendors on inbound damage or replacement orders
• Respond to email in a timely manner
• Address pending orders
• File paperwork
• Strong customer service skills required
• Act in a professional and an appropriate manner
• Assist in the processing of inbound delivery teams
• Monitor the delivery routes of the course of your shift
• Assist in the track route progress, as needed; call Drivers every hour to address issues as needed
• Call customers to obtain their feedback regarding their delivery experience
• Assist in the completion of POD packets that are available at the warehouse
• Responsible for the closing reports on a nightly basis
• Works well without direct supervision, professional demeanor, strong communication and customer service skills
• Process daily working orders, respond to Logistics Coordinator their status
• Answer inbound phone calls from customers and delivery teams
• Print Pull Sheet and Mark Live Daily in warehouse
• Responsible for finding and submitting requested EPODs
• File all documents as needed
• Accountable and reliable
• Effectively communicate with builder, general contractors, and supervisors to ensure customer satisfaction
• Process and prepare freight for shipments/returns to vendors (RTVs)
• Assit with daily warehouse functions as needed
• Update inventory – daily/weekly/monthly as required
• Route monitor and remotely assist delivery and installation teams as needed
• Accurately update orders for billing as needed
• Answer inbound phone calls as needed
• Any other duties and responsibilities as assigned.

Minimum Qualifications

• High school diploma or equivalent, post high school education a plus
• Proficient in Microsoft Office – Word, Excel, etc.
• Prior customer service experience preferred
• Strong written and verbal communication skills
• Ability to multitask must be detail oriented and be able to work in a fast-paced office environment
• Must be able to work evenings and Saturdays
• Pass pre-employment background check