Administrative Support Associate - Journey

East Carolina University; Greenville, Northern (NC, KY); Hybrid; USD 34,000 - 37,000; Full time

Job summary

East Carolina University in Greenville, NC, invites applications for an Administrative Support Associate - Journey in the Registrar’s Office. The role is the primary front desk receptionist for student and staff inquiries, providing administrative support and guiding visitors to the appropriate unit.

You will handle mail, process transcript requests, manage the point-of-sale system for transcripts, and oversee department email communications, with work from 8 a.m.–5 p.m., Monday to Friday.

Qualifications

• High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Responsibilities

• Provide administrative support to the Registrar’s Office and other university departments.
• Assist walk-in guests with inquiries and forms.
• Direct walk-in guests to the applicable unit within the Registrar’s Office.
• Facilitate incoming/outgoing mail and shipments.
• Distribute interoffice mail.
• Manage point-of-sale system for academic transcript transactions.
• Process registration requests, course withdrawals, and student record changes.
• Oversee department email communications.

Education

High school diploma or equivalency

Job description

Administrative Support Associate - Journey

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Position Information

Job Title

Job Title Administrative Support Associate - Journey

Working Title Administrative Support Associate - Journey

Number of Vacancies

Number of Vacancies 1

Full Time Equivalent (FTE)

Full Time Equivalent (FTE) 1.0

Full Time or Part Time

Full Time or Part Time Full Time

Recruitment Range

Recruitment Range $33,540 - $43,168

Anticipated Hiring Range

Anticipated Hiring Range $33,540 - $37,123

Salary Grade Equivalency

Salary Grade Equivalency NC02

Work Schedule

Work Schedule M-F

Work Hours

Work Hours 8-5pm

Position Location (City)

Job Category

Job Category Staff

Be a Pirate!

East Carolina University ( ECU ) is consistently ranked among the nation’s top public universities for its commitment to research, innovation, social mobility, and public service. Classified as a R1 institution by the Carnegie Commission on Higher Education, ECU is among the top 5% of research universities in the United States, an elite designation reflecting the highest levels of research activity, funding, and doctoral output.

Founded in 1907, ECU is a public, four-year university located in Greenville, N.C. , which and is widely regarded as the cultural, educational, economic, and medical hub of eastern North Carolina. Through education, research, healthcare, community engagement, athletics, cultural enrichment, and service, ECU enhances the quality of life for its students, the state and communities around the world. It is a great place to work, teach, and learn.

ECU’s commitment to impactful scholarship is further demonstrated through its repeated Carnegie Community Engagement Classification (2010, 2015, 2024), as well as its 2024 designation as a Carnegie Leadership for Public Purpose institution. These distinctions recognize the university’s leadership in translating research into meaningful community partnerships and measurable societal benefits.

The Office of the Registrar is responsible for the integrity of student records for the university, the planning and execution of registration of students each semester, assignment of classroom space for classes and meetings, issuing grades, issuing transcripts, certification of degree requirements for students, mailing diplomas to graduates, and maintenance of a computerized student database.

Primary Purpose of Position

This position serves as the primary front desk receptionist for the East Carolina University Registrar’s Office. This position is the primary point of communication for students, alumni, faculty/staff, and visitors.

• Provide administrative support to the Registrar’s Office and other university departments.
• Assist walk-in guests with inquiries and forms.
• Direct walk-in guests to the applicable unit within the Registrar’s Office.
• Facilitate incoming/outgoing mail and shipments.
• Distribute interoffice mail.
• Manage point-of-sale system for academic transcript transactions.
• Process registration requests, course withdrawals, and student record changes.
• Oversee department email communications.

Minimum Education, Knowledge, Skills, and Experience

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

License or Certification required by statute or regulation

None

Preferred Education, Knowledge, Skills, and Experience

License or Certification required by the Department

None

Additional Instructions to Applicant

Job Open Date

Job Open Date 09/03/2026

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADASAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail]. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Will you now or in the future require visa sponsorship for employment?
  • Yes
  • No
• * Please indicate where you learned about this job vacancy.
  • LinkedIn
  • Chronicle of Higher Education
  • CareerBuilder
  • Greenville Daily Reflector
  • Raleigh News & Observer
  • HigherEdJobs.com
  • InsideHigherEd.com
  • Monster.com
  • Indeed
  • ECU Website
  • Other