Student Services Specialist

University of North Carolina at Chapel Hill; Chapel Hill (NC); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Retail and restaurant discounts

Savings on local child care centers

Special rates for performing arts

Job summary

University of North Carolina at Chapel Hill is seeking a temporary support specialist for the Heels Hub within the Office of Scholarships and Student Aid. The role provides front-line customer service and back-office support across Academic Advising, Admissions, Financial Aid, Registration and Records, and Student Accounts.

Responsibilities include assisting students and families in navigating university processes, communicating policies and deadlines, researching inquiries, and partnering with

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• All degrees must be from appropriately accredited institutions.
• Experience in a higher education setting is preferred.

Responsibilities

• Provide in-person, phone, email, and case management support to students, families, faculty, staff, and campus partners.
• Answer questions, resolve routine issues, and connect customers with appropriate resources and subject matter experts.
• Navigate university processes and communicate policies, procedures, and deadlines to customers.
• Collaborate with campus partners to ensure accurate and timely service delivery.

Education

Bachelor’s degree

Job description

Monday – Friday, 8:00 AM – 5:00 PM
This position provides flexibility for a hybrid work schedule.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

The Office of Scholarships and Student Aid works to ensure that qualified students have the opportunity to study at the University of North Carolina at Chapel Hill regardless of their ability to pay. The office serves students at all levels, including graduate and professional school students and coordinates all student financial support for the campus. The office assists in the recruitment, retention and success of students while maximizing available funds, exercising good stewardship of those funds, and performing related research, analysis and program evaluation in support of long-range enrollment and campus goals. In addition, the office provides academic and co-circular support services for scholarships, provides financial literacy and educational tools, and partners with faculty and other student success areas across campus to provide excellent service to low- and middle-income students and other scholarship recipients. The work of the office is public in nature and closely scrutinized by students and their families, lawmakers, faculty and staff at the University, and by the media (local, regional, and national).

Position Summary

The Heels Hub, a unit within The Office of Scholarships and Student Aid, is seeking to hire temporary support to assist with front-line and back-office operations within the University’s One Stop student services center. This position provides comprehensive customer service and support to students, families, faculty, staff, and campus partners across a variety of service areas, including Academic Advising, Admissions, Financial Aid, Registration and Records, and Student Accounts.
The position will provide in-person, phone, email, and case management support by answering questions, resolving routine issues, and connecting customers with appropriate resources and subject matter experts when needed. Responsibilities include assisting students and families in navigating university processes and services; communicating policies, procedures, and deadlines; researching and resolving customer inquiries; and collaborating with campus partners to ensure accurate and timely service delivery.

Minimum Education and Experience Requirements

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Management Preferences

Experience working in a higher education setting.

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Campus Security Authority Responsibilities

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation.

We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Optional and Required Documents

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).