Administrative Supervisor – Patient Services

Boston Children's Hospital; Boston (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible schedules

Health, vision and dental insurance

403(b) Retirement Savings plan

Tuition and certification reimburse

Job summary

Boston Childrens Hospital is seeking an Administrative Supervisor who oversees administrative staff and coordinates resources to ensure quality patient experiences. This role monitors registration, scheduling, processing, and patient satisfaction from an operational perspective.

Responsibilities include hiring/training, policy compliance, payroll oversight, budget analysis, cost containment, and process improvements.

Qualifications

• Associate's degree or equivalent experience required.
• Bachelor's degree preferred.
• 3 years of experience required.

Responsibilities

• Supervises administrative staff: interviews, hires, orients, trains, develops and disciplines staff; organizes work and conducts annual performance appraisals.
• Ensures staff are trained on hospital policies and information systems; ensures compliance with regulations and billing requirements; cross-trains staff.
• Manages daily administrative operations, payroll verification, and departmental documentation; coordinates fellowships/residencies and training grants.
• Monitors patient satisfaction, pursues service improvements, and participates in budget planning and cost analyses.
• Oversees procurement of office supplies; manages inventory and communicates cost-containment trends.
• Identifies opportunities to improve registration, scheduling, and billing processes to enhance patient experience.

Education

Associate's or equivalent experience

Bachelor's preferred

Job description

Boston Childrens Hospital is seeking an Administrative Supervisor who oversees administrative staff and coordinates resources to ensure quality patient experiences. This role monitors registration, scheduling, processing, and patient satisfaction from an operational perspective.

Responsibilities include hiring/training, policy compliance, payroll oversight, budget analysis, cost containment, and process improvements.