Administrative Specialist — Scheduling, CRM & Claims

ServiceMaster RRH; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Job summary

ServiceMaster RRH is seeking an Administrative Assistant in Phoenix, AZ to answer phones, schedule branch staff, and maintain high levels of customer service both in person and over the phone. You will log residential and commercial losses, manage technicians, and document notes in the CRM.

The role supports listings, pricing, and billing preparation, with a focus on accuracy and timely communication. The position requires 2–3 years of office experience, strong verbal/written communication, and

Qualifications

• 2-3 years of office experience.
• Bilingual a plus.
• Excellent verbal and written communication skills.
• Computer skills: Google calendar and email, Microsoft Word, Excel; etc.
• Ability to quickly learn computer software to keep track of all jobs.
• This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment.
• Strong attention to detail and accuracy.
• Ability to work under pressure, in a fast-paced working environment.
• Task oriented, self starting.
• Organize daily tasks with efficiency.
• A background check may be required due to program guidelines through insurance carriers we work with.

Responsibilities

• Answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone
• Scheduling and entering residential and commercial losses into the system
• Managing the technicians to make sure all job requirements are met in the system in a timely manner
• Scanning documents into the jobs and documenting appropriate notes into CRM software
• Assisting with listings and pricing, additional documentation requirements for jobs
• Assisting manager with completing job files for billing submission
• Displays positive attitude while interacting with customers over the phone
• Communications jobs to the project managers or lead program coordinator in a timely manner
• Strong organization and prioritization skills may be times working on multiple projects at once
• Other responsibilities directed from Branch Manager
• Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
• Communicating with insurance adjusters about claims
• Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
• Getting contracts signed by customer
• Communicating with accountant team on payments and collections

Skills

Office experience 2-3 years

Bilingual a plus

Verbal communication

Written communication

Computer skills (GCal, Email, Word, Ex

Quick learner of software

Attention to detail

Under pressure / fast-paced

Task oriented

Organize daily tasks

Self-starter

Tools

Google Calendar

Email

Microsoft Word

Excel

Job description

ServiceMaster RRH is seeking an Administrative Assistant in Phoenix, AZ to answer phones, schedule branch staff, and maintain high levels of customer service both in person and over the phone. You will log residential and commercial losses, manage technicians, and document notes in the CRM.

The role supports listings, pricing, and billing preparation, with a focus on accuracy and timely communication. The position requires 2–3 years of office experience, strong verbal/written communication, and