Administrative Assistant

ServiceMaster Restore - Phoenix, AZ; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Job summary

ServiceMaster Restore - Phoenix, AZ is seeking an Administrative Assistant to answer phones, schedule branch activities, and maintain strong customer service. You will manage residential and commercial loss intake, coordinate with technicians, and document in the CRM with accuracy.

The role requires 2–3 years of office experience, solid communication skills, and proficiency with Google Calendar, Gmail, Word, and Excel. A bilingual candidate is a plus.

Qualifications

• 2–3 years of office experience required.
• Bilingual is a plus.
• Strong verbal and written communication skills.
• Proficient with Google Calendar, Gmail, Word, and Excel.
• Ability to quickly learn new software systems.
• Uses standard office equipment (scanners, phones, etc.).
• High attention to detail and accuracy.
• Can work under pressure in a fast-paced environment.
• Self-starter with task orientation and daily planning.

Responsibilities

• Answer phones and schedule branch personnel while delivering quality customer service.
• Enter residential and commercial losses into the system.
• Guide technicians to ensure job requirements are met in the system.
• Scan documents and add notes in the CRM.
• Assist with job listings, pricing, and documentation for jobs.
• Support manager with assembling job files for billing.
• Maintain positive attitude when communicating with customers by phone.
• Relay job updates to project managers or lead coordinator promptly.
• Stay organized and prioritize when handling multiple projects.
• Perform other duties from the Branch Manager.
• Resolve client complaints or escalate to supervisor as needed.
• Communicate with insurance adjusters about claims.
• Discuss with homeowners/business owners about scope of work and payments.
• Get contracts signed by customers.
• Coordinate with accounting on payments and collections.

Skills

Office experience

Bilingual (plus)

Verbal and written communication

Computer skills

Attention to detail

Organizational skills

Works well under pressure

Task oriented

Daily task organization

Tools

Google Calendar

Gmail

Microsoft Word

Excel

Job description

Benefits:

• Health insurance
• Paid time off
• Dental insurance

Responsibilities:

• The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone
• Scheduling and entering residential and commercial losses into the system
• Managing the technicians to make sure all job requirements are met in the system in a timely manner
• Scanning documents into the jobs and documenting appropriate notes into CRM software
• Assisting with listings and pricing, additional documentation requirements for jobs
• Assisting manager with completing job files for billing submission
• Displays positive attitude while interacting with customers over the phone
• Communications jobs to the project managers or lead program coordinator in a timely manner
• Strong organization and prioritization skills may be times working on multiple projects at once)
• Other responsibilities directed from Branch Manager
• Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
• Communicating with insurance adjusters about claims
• Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
• Getting contracts signed by customer
• Communicating with accountant team on payments and collections

Qualifications:

• 2-3 years of office experience
• Bilingual a plus
• Excellent verbal and written communication skills
• Computer skills: Google calendar and email, microsoft word, excel; etc.
• Ability to quickly learn computer software to keep track of all jobs
• This role routine"s uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment
• Strong attention to detail and accuracy
• Ability to work under pressure, in a fast-paced working environment
• Task oriented, self starting
• organize daily tasks with efficiency

*A background check may be required due to program guidelines through insurance carriers we work with.