Administrative Coordinator – Scheduling & Client Support

ServiceMaster Restore - Phoenix, AZ; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Job summary

ServiceMaster Restore - Phoenix, AZ is seeking an Administrative Assistant to answer phones, schedule branch activities, and maintain strong customer service. You will manage residential and commercial loss intake, coordinate with technicians, and document in the CRM with accuracy.

The role requires 2–3 years of office experience, solid communication skills, and proficiency with Google Calendar, Gmail, Word, and Excel. A bilingual candidate is a plus.

Qualifications

• 2–3 years of office experience required.
• Bilingual is a plus.
• Strong verbal and written communication skills.
• Proficient with Google Calendar, Gmail, Word, and Excel.
• Ability to quickly learn new software systems.
• Uses standard office equipment (scanners, phones, etc.).
• High attention to detail and accuracy.
• Can work under pressure in a fast-paced environment.
• Self-starter with task orientation and daily planning.

Responsibilities

• Answer phones and schedule branch personnel while delivering quality customer service.
• Enter residential and commercial losses into the system.
• Guide technicians to ensure job requirements are met in the system.
• Scan documents and add notes in the CRM.
• Assist with job listings, pricing, and documentation for jobs.
• Support manager with assembling job files for billing.
• Maintain positive attitude when communicating with customers by phone.
• Relay job updates to project managers or lead coordinator promptly.
• Stay organized and prioritize when handling multiple projects.
• Perform other duties from the Branch Manager.
• Resolve client complaints or escalate to supervisor as needed.
• Communicate with insurance adjusters about claims.
• Discuss with homeowners/business owners about scope of work and payments.
• Get contracts signed by customers.
• Coordinate with accounting on payments and collections.

Skills

Office experience

Bilingual (plus)

Verbal and written communication

Computer skills

Attention to detail

Organizational skills

Works well under pressure

Task oriented

Daily task organization

Tools

Google Calendar

Gmail

Microsoft Word

Excel

Job description

ServiceMaster Restore - Phoenix, AZ is seeking an Administrative Assistant to answer phones, schedule branch activities, and maintain strong customer service. You will manage residential and commercial loss intake, coordinate with technicians, and document in the CRM with accuracy.

The role requires 2–3 years of office experience, solid communication skills, and proficiency with Google Calendar, Gmail, Word, and Excel. A bilingual candidate is a plus.