Administrative Specialist: Records, QA & Customer Support

Federal Express Corporation; Trenton (NJ); On-site; USD 24,000 - 31,000; Full time

Job summary

Federal Express Corporation in New Jersey is seeking a detail-oriented clerical associate to support hub and station operations, handling records, data entry, and customer inquiries. You will ensure timely processing of damaged or misaddressed packages and serve as the first line of contact for customers.

Responsibilities include providing general admin support, preparing reports, assisting with audits, maintaining documentation, and coordinating with Linehaul teams.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficient in MS Office and basic data entry.
• Strong attention to detail and organization.

Responsibilities

• Provides clerical support to management and operation functions, including filing, copying, emailing and answering calls.
• Reviews, researches and enters data in various systems to support the function area.
• Compiles data and generates regular and ad hoc reports for management review.
• Serves as frontline customer service to resolve inquiries and issues.
• Supports audits by retrieving data and files for review.
• Keeps records management tasks up to date and mitigates loss by proper handling of packages.

Skills

Typing

Data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in New Jersey is seeking a detail-oriented clerical associate to support hub and station operations, handling records, data entry, and customer inquiries. You will ensure timely processing of damaged or misaddressed packages and serve as the first line of contact for customers.

Responsibilities include providing general admin support, preparing reports, assisting with audits, maintaining documentation, and coordinating with Linehaul teams.