Administrative Services Officer 2

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

The Administrative Services Officer 2 supports payroll and timekeeping while assisting the Assistant Director of Administration and the HR Coordinator. Primary duties include accurate payroll processing, attendance tracking, and travel coordination, with additional duties in staff training, reporting, and records management.

Office of Homeless Services focuses on data-driven program design and system improvements; this role contributes to that mission by maintaining confidentiality and

Qualifications

• Bachelor’s degree and 2 years of professional administrative/financial experience.
• Experience with payroll processing and timekeeping systems.
• Familiarity with travel reimbursements and reporting.

Responsibilities

• Collect, verify, and process departmental payroll and timesheets.
• Review payroll reports, reconcile data, and resolve discrepancies.
• Monitor sign-ins, leave balances, and absence entries in Oracle Cloud.
• Coordinate travel itineraries, authorizations, and reimbursements.
• Assist with staff training, materials, and development opportunities.
• Support leadership with documentation, reporting, and communication tasks.
• Assist with public records requests and ensure timely responses.
• Support special projects and operational improvements.

Skills

Payroll processing

Timekeeping

Travel coordination

Staff training

Documentation

Reporting

Confidentiality

Education

Bachelor's degree in business administration, human resources, accounting, or a related field

Tools

Oracle Cloud

Job description

The Administrative Services Officer 2 performs specialized payroll and timekeeping functions while providing comprehensive administrative support to the Assistant Director of Administration and the HR Coordinator. This position ensures accurate payroll processing, manages attendance and absence tracking, supports travel coordination, assists with staff training, and fulfills departmental research and reporting needs. The incumbent also supports public records request fulfillment and participates in special assignments requiring strong attention to detail, confidentiality, and organizational skills.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

• Collect, verify, and process departmental payroll and employee timesheets.
• Review payroll reports, reconcile data, and resolve discrepancies.
• Monitor sign-ins, leave balances, and absence management entries within Oracle Cloud.
• Process payroll exceptions such as mileage reimbursements, corrections, and adjustments.
• Coordinate detailed travel itineraries, travel authorizations, and reimbursement submissions.
• Assist with preparing training materials and coordinating development opportunities for staff.
• Provide administrative support to departmental leadership, including documentation, reporting, and communication tasks.
• Assist with public records request fulfillment, ensuring accuracy, confidentiality, and timely responses.
• Support departmental initiatives, operational improvements, and special projects.

Bachelor’s degree in business administration, human resources, accounting, or a related field and two (2) years of professional experience in an administrative, financial, technical, or a related field.

*No Substitution*

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience with payroll processing, timekeeping systems, and absence management tools (Oracle Cloud preferred)
• Experience coordinating travel and/or processing travel reimbursements
• Strong administrative and organizational skills with ability to manage multiple deadlines

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.