Program Manager 2 - Supportive Housing and Facilities Operations Manager

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

The Metropolitan Government of Nashville & Davidson County seeks a Supportive Housing and Facilities Operations Manager to oversee housing and shelter assets, ensuring safe, compliant, and efficient operations across properties and shelters. You will respond to emergencies and after-hours needs.

Key duties include coordinating maintenance, conducting safety inspections, ensuring HUD/compliance, developing operating policies, communicating with departments and partners, managing expenditures, and

Qualifications

• Master's degree with 3+ years supervisory/administrative experience.
• OR Bachelor's degree with 5+ years supervisory/administrative experience.
• Valid Driver's License; TN residency requirement per ordinance.
• Experience in facilities operations, property management, or related field.
• HUD or affordable housing compliance certification.
• OSHA 10/30 safety training.
• Facility Management/Building Operations certification (IFMA, BOMI).

Responsibilities

• Develop and implement facility and maintenance processes for housing and shelter assets.
• Coordinate maintenance, landscaping, custodial services, and repair projects.
• Conduct monthly and quarterly safety inspections of assigned facilities and grounds.
• Ensure compliance with HUD regulations, local codes, ordinances, and safety requirements.
• Respond promptly to property management issues, operational disruptions, and emergencies.
• Develop building-operation policies, procedures, best practices, and internal controls.
• Communicate with Metro departments, community partners, and stakeholders regarding facility concerns.
• Monitor expenditures and assist with fiscal reporting.
• Prepare annual reports on operational status, compliance, and facility performance.
• Investigate facility concerns, incidents, and complaints, offering solutions and documenting outcomes.

Skills

Operations management

Facilities management

Supervisory experience

Compliance and safety

Education

Master's degree in Facilities Management / Public Administration / related field

Bachelor's degree in Facilities Management / Public Administration / related field

Job description

The Supportive Housing and Facilities Operations Manager ensures the safe, compliant, and efficient operation of Permanent Supportive Housing facilities, Extreme Weather Shelter locations, Lower Barrier Collective properties, and Strobel House. The incumbent maintains facility readiness through inspections, repair coordination, structural assessments, and rapid response to operational issues and emergencies. This position also requires the ability to respond outside normal business hours to meet community needs, including early mornings, evenings, weekends, and extreme weather events.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

• Develop and implement facility and maintenance processes for housing and shelter assets.
• Coordinate maintenance, landscaping, custodial services, and repair projects.
• Conduct monthly and quarterly safety inspections of assigned facilities and grounds.
• Ensure compliance with HUD regulations, local codes, ordinances, and safety requirements.
• Respond promptly to property management issues, operational disruptions, and emergencies.
• Develop building-operation policies, procedures, best practices, and internal controls.
• Communicate with Metro departments, community partners, and stakeholders regarding facility concerns.
• Monitor expenditures and assist with fiscal reporting.
• Prepare annual reports on operational status, compliance, and facility performance.
• Investigate facility concerns, incidents, and complaints, offering solutions and documenting outcomes.

Master's Degree from an accredited college or university and three (3) years of supervisory and/or administrative experience.

OR

Bachelor's Degree from an accredited college or university and five (5) years of supervisory and/or administrative experience.

LICENSES REQUIRED:

Valid Driver's License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience in facilities operations, property management, housing program administration, or related field
• Bachelor’s degree or Higher in Facilities Management, Construction Management, Public Administration, Social Services, or a related field
• HUD or affordable housing compliance certification
• OSHA 10/30 safety training
• Facility Management/Building Operations certification (IFMA, BOMI)

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.