Program Manager 2 - Supportive Housing and Facilities Operations Manager

Metropolitan Government of Nashville and Davidson County; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Pension plan

Paid family leave

Longevity bonus

EAP program

AD&D insurance

Job summary

Metropolitan Government of Nashville and Davidson County is seeking a Supportive Housing and Facilities Operations Manager to oversee permanent supportive housing facilities, extreme weather shelters, and related properties. The role emphasizes safety, compliance, and emergency responsiveness, with after-hours availability for community needs.

The Office of Homeless Services drives system design using a data-informed, systems thinking approach to end homelessness.

Qualifications

• Master's degree with 3+ years of supervisory/administrative experience.
• Bachelor's degree with 5+ years of supervisory/administrative experience.
• Valid Driver's License and residency requirement per Metro ordinance.

Responsibilities

• Develop and implement facility and maintenance processes for housing and shelter assets.
• Coordinate maintenance, landscaping, custodial services, and repair projects.
• Conduct monthly and quarterly safety inspections of assigned facilities and grounds.
• Ensure compliance with HUD regulations, local codes, ordinances, and safety requirements.
• Respond promptly to property management issues, operational disruptions, and emergencies.
• Develop building-operation policies, procedures, best practices, and internal controls.
• Communicate with Metro departments, community partners, and stakeholders regarding facility concerns.
• Monitor expenditures and assist with fiscal reporting.
• Prepare annual reports on operational status, compliance, and facility performance.
• Investigate facility concerns, incidents, and complaints, offering solutions and documenting outcomes.

Skills

Facilities operations

Property management

Housing program administration

Compliance knowledge

Education

Master's degree

Bachelor's degree

Tools

HUD compliance certification

OSHA 10/30 training

IFMA/BOMI certification

Job description

Position Description

The Supportive Housing and Facilities Operations Manager ensures the safe, compliant, and efficient operation of Permanent Supportive Housing facilities, Extreme Weather Shelter locations, Lower Barrier Collective properties, and Strobel House. The incumbent maintains facility readiness through inspections, repair coordination, structural assessments, and rapid response to operational issues and emergencies. This position also requires the ability to respond outside normal business hours to meet community needs, including early mornings, evenings, weekends, and extreme weather events.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a "systems thinking" approach.

Typical Duties

• Develop and implement facility and maintenance processes for housing and shelter assets.


• Coordinate maintenance, landscaping, custodial services, and repair projects.


• Conduct monthly and quarterly safety inspections of assigned facilities and grounds.


• Ensure compliance with HUD regulations, local codes, ordinances, and safety requirements.


• Respond promptly to property management issues, operational disruptions, and emergencies.


• Develop building-operation policies, procedures, best practices, and internal controls.


• Communicate with Metro departments, community partners, and stakeholders regarding facility concerns.


• Monitor expenditures and assist with fiscal reporting.


• Prepare annual reports on operational status, compliance, and facility performance.


• Investigate facility concerns, incidents, and complaints, offering solutions and documenting outcomes.

Minimum Qualifications

Master's Degree from an accredited college or university and three (3) years of supervisory and/or administrative experience.

OR

Bachelor's Degree from an accredited college or university and five (5) years of supervisory and/or administrative experience.

Licenses Required

Valid Driver's License

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, And Abilities

• Experience in facilities operations, property management, housing program administration, or related field


• Bachelor’s degree or Higher in Facilities Management, Construction Management, Public Administration, Social Services, or a related field


• HUD or affordable housing compliance certification


• OSHA 10/30 safety training


• Facility Management/Building Operations certification (IFMA, BOMI)

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

Core Benefits

Medical: Choice of two plans; Metro pays 75% of premium

Dental: Choice of two plans; Metro pays for single coverage

Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium

Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees

Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days)

Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years

Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free

Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro

Paid leave

• Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department's human resources office)


• Holidays: 12 holidays per year (For Non Civil Service departments, contact the department's human resources office)


• Sick leave: 12 days of sick leave per year


• Other leaves: Judicial leave, military leave, bereavement leave


• See the Human Resources webpage for more details and optional benefits at nashville.gov/hr