Administrative Services Manager II

State Treasurer's Office; Montpelier (VT); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

The Retirement Division of the Office of the Vermont State Treasurer is seeking an Administrative Services Manager II to lead the Front Office. You will supervise customer service for Vermont's State Employees', Teachers', and Municipal Employees' Retirement Systems, handling inquiries by phone, email, and in person, while guiding documentation and process improvements.

The ideal candidate brings strong leadership, organization, and multitasking skills, with experience navigating multiple

Formación

• Bachelor's degree and 4 years of professional administrative-level experience with accounting/budgeting and supervisory experience.
• Proven experience providing customer service to diverse populations with strong de-escalation and communication skills.
• Ability to multitask, navigate multiple computer systems, research information, and document interactions accurately.
• Experience with health insurance plans/regulations is preferred.

Responsabilidades

• Oversee the Front Office, ensuring high-quality customer service to members of Vermont's retirement systems.
• Handle member inquiries via phone, email, and in-person interactions; manage case documentation.
• Collaborate with division leadership to improve processes and ensure compliance.
• Balance competing priorities while maintaining a client-focused service standard.

Conocimientos

Leadership

Customer service

Communication

Multitasking

Documentation

Educación

Bachelor's degree with four years of administrative-level experience (accounting/budgeting & supervisory)

Descripción del empleo

The Retirement Division of the Office of the Vermont State Treasurer seeks an Administrative Services Manager II to oversee the Front Office, which provides customer service to members of Vermont's State Employees', Teachers', and Municipal Employees' Retirement Systems. The position handles member inquiries via phone, email, and in-person, manages case documentation, and works with division leadership to improve processes and ensure compliance. The ideal candidate demonstrates strong leadership, organizational skills, patience, and the ability to multitask while navigating multiple computer systems.

Key qualifications:

• Bachelor's degree and four years of professional administrative-level experience with accounting/budgeting and supervisory experience, or equivalent combination of education and experience
• Experience providing customer service and support to diverse populations with strong de-escalation and communication skills
• Demonstrated ability to multitask, navigate multiple computer systems, research information, and document interactions accurately
• Experience with medical and dental insurance plans and health insurance regulations (preferred)
• Sound judgment and organizational skills with ability to manage competing priorities while maintaining commitment to customer service