Administrative Services Assistant II – Records & Invoicing

Tennessee Department of Human Services; Tennessee; On-site; USD 44,000 - 55,000; Full time

Job summary

Tennessee Department of Human Services seeks an Administrative Services Assistant 2 to support the Division of Rehabilitation Services. The role focuses on efficient administrative tasks, record maintenance, and ensuring timely VR payments while coordinating with internal and external partners.

The candidate will assist in maintaining records, processing transactions, and supporting program operations with a strong emphasis on compliance and customer service within state government.

Qualifications

• Bachelor's degree required with one year of professional administrative/analytic experience or substitution allowances.
• Experience may be substituted for education year-for-year up to four years.
• Graduate coursework in public administration, business administration, or equivalent may substitute for experience.

Responsibilities

• Respond to inquiries with clear, timely information and suggest process improvements as needed.
• Explain payment status information and internal policies to stakeholders.
• Monitor operations and ensure accuracy and compliance with fiscal terms and conditions.
• Process transactions with proper documentation and support internal customer relationships.
• Coordinate with local governments and internal invoicing, ensuring timely receipts and reconciliation.
• Maintain automated queries and update procedural documents for internal teams.

Skills

Administrative experience

Public sector familiarity

Analytic skills

Education

Bachelor's degree

Graduate coursework in public/business administration

State government experience

Job description

Tennessee Department of Human Services seeks an Administrative Services Assistant 2 to support the Division of Rehabilitation Services. The role focuses on efficient administrative tasks, record maintenance, and ensuring timely VR payments while coordinating with internal and external partners.

The candidate will assist in maintaining records, processing transactions, and supporting program operations with a strong emphasis on compliance and customer service within state government.