ADMINISTRATIVE SERVICES ASSISTANT 2* - 10202026-81609

State of Tennessee; Wartburg (TN); On-site; USD 41,000 - 61,000; Full time

Job summary

State of Tennessee invites applications for an Administrative Services Assistant 2 at the Morgan County line. The role supports daily TDOC operations, maintains records, budgets, procurement, and personnel processes, and serves as a key contact for internal staff and the public.

You will interpret policies, improve processes, ensure information security, and supervise the Records Department staff, enhancing efficiency and service quality across TDOC programs.

Qualifications

• Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to one year of full-time professional staff administrative and/or analytic experience.
• Substitution of Experience for Education: qualifying full-time sub professional, para-professional, or professional experience may substitute for the required education.
• Substitution of Education for Experience: additional graduate coursework may substitute for the required experience.
• OR: One year of professional administrative services experience with the State of Tennessee.

Responsibilities

• Administrative & Program Support: perform staff admin duties to support TDOC program and operational needs.
• Maintain documents, records, and reports to ensure accuracy and compliance.
• Support routine office processes and information requests for offenders.
• Complete parole certification requests for offenders.

Skills

Staff support

Recordkeeping

Customer service

Policy interpretation

Education

Bachelor's degree

Graduate coursework in public administration

Job description

State of Tennessee Job Information

Opening Date/Time 10/20/2026 12:00AM Central Time

Job Information

State of Tennessee Job Information

Opening Date/Time 10/20/2026 12:00AM Central Time

Closing Date/Time 11/02/2026 11:59PM Central Time

Salary (Monthly) $3,667.00 - $5,488.00

Salary (Annually) $44,004.00 - $65,856.00

Job Type Full-Time

City, State Location Wartburg, TN

Department Correction

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CORRECTION, MORGAN COUNTY

This position is located at Morgan County Correctional Complex.

A Motor Vehicle Records (MVR) screening will be conducted prior to employment.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience:

Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to one year of full-time professional staff administrative and/or analytic experience.

Substitution of Experience for Education:

Qualifying full-time increasingly responsible sub professional, para-professional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience:

Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis.

OR

One year of professional administrative services experience with the State of Tennessee.

Overview

The Administrative Services Assistant 2 plays an important role in supporting TDOC's daily operations. This position is ideal for individuals who are organized, detail-oriented, and comfortable working with a wide range of administrative tasks. In this role, you will help maintain accurate records, support budgeting and procurement activities, assist with personnel processes, and serve as a helpful point of contact for internal staff and the public.

This is the working-level position in the Administrative Services Assistant series. You will perform assignments that require solid administrative skills, good judgment, and the ability to interpret policies. Work is performed under general supervision and supports the smooth and efficient functioning of the department.

Responsibilities

Administrative & Program Support:

• Perform a variety of staff administrative duties to support TDOC program and operational needs.
• Prepare, review, and maintain documents, records, and reports to ensure accuracy and compliance.
• Support routine office processes.
• Complete information requests for offenders and enter updates, including program or education credits.
• Complete various reports for facility leadership, offender records, and external stakeholders.
• Complete parole certification requests for offenders.

Offender Records Management & Oversight

• Complete and update the Records Department Unit Manual of Operations to align with TDOC policies.
• Manage offender detainer placement and removal as needed.
• Update offender addresses on the Sex Offender Registry when required.
• Serve as liaison for the Interstate Agreement on Detainers and the Interstate Corrections Compact, coordinating with outside agencies and jurisdictions.

Communication & Customer Service

• Serve as a liaison between TDOC, state departments, external partners, and the general public.
• Provide clear explanations of procedures, regulations, and administrative requirements.
• Share information professionally through email, phone, and in-person communication.

Policy Interpretation & Process Improvement

• Interpret and apply TDOC policies, methods, and procedures.
• Analyze existing administrative practices and recommend improvements.
• Ensure compliance with TDOC operational standards, reporting requirements, and information security protocols.

Information Management

• Gather, compile, and distribute information that supports organizational planning and reporting.

Team & Workflow Support

• Serve as Supervisor of the Offender Records Department, ensuring accurate recordkeeping and proper documentation.
• Complete and administer performance evaluations for Records Department staff.
• Assign work tasks to staff when needed to support TDOC objectives.
• Train and support new or less experienced staff within the records and administrative units.

Competencies (KSA's)

Competencies

• Customer Focus
• Nimble Learning
• Business Insight
• Communicates Effectively
• Action Oriented

Knowledge

• Administrative and Management
• Economics and Accounting
• Customer and Personal Service
• Clerical
• Personnel and Human Resources

Skills

• Active Learning and Listening
• Coordination
• Critical Thinking
• Judgment and Decision Making
• Time Management

Abilities

• Written Comprehension
• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Information Ordering

Tools & Equipment

• Personal Computer
• Telephone
• Copy Machine
• Scanner
• Calculator