Client & Records Support Specialist

State of Wyoming; Worland (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

Retirement plan (Pension and 457B)

Flexible schedules

Meaningful work

Job summary

State of Wyoming is seeking an Office Assistant II-level professional to serve as the initial contact for the Vocational Rehabilitation office and to assist counselors with managing general agency and case file information. The role involves coordinating office functions, maintaining records, and delivering quality customer service to clients and staff.

Overseeing daily administrative tasks, data entry, reporting, and workflow support will be essential, as will interacting with partners and

Qualifications

• Education: Associate's Degree (typically in Business).
• Experience: 0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II.

Responsibilities

• Performs specialized tasks and coordinates general office functions such as budget, administrative, travel arrangements, procurement, personnel, information systems, or fiscal duties, and provides staff training.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Provides customer service to customers, clients, and staff, acts as a resource, and explains rules and procedures to co-workers, customers, and/or clients.
• Greets, screens visitors, and interviews customers/clients to evaluate and determine needs.
• Refers customers to appropriate supportive service agencies.
• Tracks information.
• Evaluate information for accuracy.
• Schedules appointments for clients.
• Serves as a resource in explaining programs to customers, vendors, employers, and agency partners.
• Processes payments to vendors.
• Supports the Vocational Rehabilitation Counselor in maintaining and reviewing case files to determine the action to be taken.

Education

Associate's Degree (typically in Business)

Job description

State of Wyoming is seeking an Office Assistant II-level professional to serve as the initial contact for the Vocational Rehabilitation office and to assist counselors with managing general agency and case file information. The role involves coordinating office functions, maintaining records, and delivering quality customer service to clients and staff.

Overseeing daily administrative tasks, data entry, reporting, and workflow support will be essential, as will interacting with partners and