Administrative Services Assistant

STI; Jackson (TN); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Tennessee Corrections Institute in Jackson, TN seeks an Administrative Services Assistant to support the Training Officer, manage attendee needs, answer calls, and handle materials for trainings. This full-time, in-person position offers partial remote work with standard hours Monday–Friday 7:30AM to 4:30PM, start time flexible, with potential for permanent state employment.

The role includes scheduling via Excel, data entry in the LMS, and grant management tasks (about 30% of time).

Qualifications

• Associates Degree or Bachelor’s Degree preferred in any field of study.
• Candidates with at least seven years of experience providing administrative assistance, secretarial, office management, or similar role will be considered.
• Grant management experience is helpful, but we will train the right candidate.
• Proficiency in Microsoft Word and Excel required.

Responsibilities

• Greet trainees, determine needs, grant access to training area.
• Answer, screen, and direct inbound calls.
• Assist with copying, preparing workbooks and handouts.
• Provide coverage for Training Officer when unavailable.
• Assist with classroom setup, snacks, and maintenance reporting.
• Manage agency schedules using Microsoft Excel and data entry in the LMS.
• Assist with training logistics and travel arrangements.
• Assist with grant management tasks (30% of time).
• Prepare grant contracts, review documents, reconcile invoices, maintain notes.

Skills

Customer Service

Communication

Organization

Microsoft Word & Excel

Problem Solving

Initiative & Independence

Education

Associate or Bachelor’s degree preferred

Job description

Expected hours: 37.5 - 40 hours a week

Title: Administrative Services Assistant (ASA) with the Tennessee Corrections Institute TCI is a state agency dedicated to training jail employees. We embrace a culture of innovation and creativity, and we are committed to equipping students with the essential knowledge and skills needed to ensure safety, security, and effectiveness in their roles. We believe in fostering a diverse and inclusive environment where every team member can contribute to and influence positive change in corrections and beyond. TCI is opening a new facility in Jackson, Tennessee designed to host training classes for corrections professionals. The ASA supports our Training Officer and is crucial in meeting our trainees’ needs. This full-time position is in-person with partial remote work with the standard schedule being Monday – Friday 7:30AM to 4:30 PM (start time is flexible). Responsibilities include, but are not limited to:

Jackson, TN

12+ Months Contract

Job Type: Full Time Job

Expected hours: 37.5 - 40 hours a week

Title: Administrative Services Assistant (ASA) with the Tennessee Corrections Institute

TCI is a state agency dedicated to training jail employees. We embrace a culture of innovation and creativity, and we are committed to equipping students with the essential knowledge and skills needed to ensure safety, security, and effectiveness in their roles. We believe in fostering a diverse and inclusive environment where every team member can contribute to and influence positive change in corrections and beyond. TCI is opening a new facility in Jackson, Tennessee designed to host training classes for corrections professionals. The ASA supports our Training Officer and is crucial in meeting our trainees’ needs. This full‑time position is in-person with partial remote work with the standard schedule being Monday – Friday 7:30AM to 4:30 PM (start time is flexible).

• Greet trainees as they enter the building, determine their needs, answer questions, and grant access to training area.
• Answer, screen, and direct inbound calls.
• Assist with making copies, preparing workbooks, and other materials for handout.
• Provide coverage for Training Officer when they are out of the office.
• Assist Training Officer in preparing classroom each day by ensuring a neat and orderly environment, ensuring snacks/water are stocked, and reporting maintenance issues.
• Assist with managing agency schedules and updating them using Microsoft Excel.
• Perform data entry into Learning Management System (class attendance, roster creation, etc.).
• Assist with training logistics and planning (example: scheduling classes and meetings, ensuring room availability, assisting with travel arrangements, managing inventory and ordering supplies),
• 30% of the time this position will assist with grant management work.

30% of the time this position will assist with grant management work. This includes:

• Preparing grant contracts (mail merging templates off Excell worksheet)
• Reviewing documents for accuracy
• Reconciling invoices for reimbursement
• Maintaining notes
• Saving email documentation

Position has potential to turn into permanent state employee position in future.

Qualifications

Associates Degree or Bachelor’s Degree preferred in any field of study. Candidates with at least seven years of experience providing administrative assistance, secretarial, office management, assistant management, or similar role will be considered. Grant management experience is helpful, but we will train the right candidate.

Skills

• Customer Service Skills – Ability to greet and assist visitors with a professional demeanor, manage customer inquiries, and provide general support with a focus on excellent service.
• Communication Skills – Strong verbal and written communication skills
• Organizational Skills – Proficient in managing schedules, planning logistics, and handling multiple tasks simultaneously.
• Technical Skills - Must be proficient with Microsoft Word and Excel
• Problem Solving Skills – Must be able to identify issues and implement or suggest solutions.
• Initiative and Independence – Capable of working independently to manage time effectively, prioritize tasks, and take initiative especially when the Training Officer is unavailable.