Administrative - Receptionist / Customer Service

Kelly; Franklin Park (IL); On-site; USD 48,822,000 - 65,904,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid holidays

Transit spending account

Retirement savings plan

Job summary

Kelly Services is seeking a Receptionist Administrative / Customer Service Representative for an onsite, full-time role in Franklin Park, IL. You will be the welcoming face, handling phones, visitors, and customer inquiries while supporting a busy office with administrative tasks.

The position requires strong communication, office software skills, and the ability to multitask in a fast-paced environment. Bilingual English/Spanish is a plus, with a schedule Monday–Friday onsite.

Qualifications

• High school diploma required; 1–2 years receptionist/administrative experience preferred.
• Strong Microsoft Office skills, including PowerPoint.
• Excellent verbal and written communication; friendly, professional demeanor.

Responsibilities

• Answer phones, greet visitors, and direct calls and inquiries.
• Respond to emails and customer questions; provide part/product information.
• Support inside sales with administrative and customer service tasks.

Skills

Customer service

Verbal & written communication

Multitasking

Bilingual English/Spanish

Administrative support

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

PowerPoint

Job description

Receptionist Administrative / Customer Service Representative

Location: Franklin Park, IL

Schedule: Monday-Friday | Onsite 5 Days a Week

Pay: $20.00 per hour

Job Type: Direct Hire

Kelly Services is hiring a Receptionist Administrative / Customer Service Representative for a full-time direct-hire opportunity in Franklin Park, IL. This is a great opportunity for a professional, outgoing individual who enjoys working with people, providing excellent customer service, and supporting a busy office environment.

Responsibilities

• Serve as the first point of contact by answering phones, greeting visitors, and directing calls and inquiries.
• Respond to general emails, correspondence, customer questions, and requests.
• Provide customer service support for replacement parts, product questions, complaints, and general inquiries.
• Support the inside sales team with administrative and customer service needs.
• Prepare and mail replacement parts and create UPS shipping labels.
• Schedule meetings, reserve conference rooms, and coordinate lunches and company events.
• Assist with travel arrangements and meeting coordination for senior leadership.
• Maintain office supplies, postage, mail, packages, and other general office needs.
• Manage employee ID badges and assist with employment application distribution.
• Complete data entry and basic reporting related to daily production.
• Perform filing, invoice audits, research, and other administrative duties.Maintain confidentiality and a professional relationship with employees, customers, vendors, and visitors.

Qualifications

• High school diploma required; Associate degree preferred.
• 1-2 years of receptionist, customer service, administrative, or office experience.
• Strong Microsoft Office skills, including PowerPoint.
• Excellent verbal and written communication skills.
• Professional, friendly, and outgoing personality.
• Strong attention to detail and ability to multitask.
• Comfortable working with customers, vendors, and employees at all levels.
• Strong computer and organizational skills.
• Spanish/English bilingual skills are a plus.

This is a fully onsite position, Monday through Friday, and requires someone who enjoys being the welcoming face of the office while handling a variety of customer service and administrative responsibilities.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life‑just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.