Customer Service Rep $25

Kelly Services; Franklin (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Retirement savings plan

Service bonus

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services in Franklin, MA seeks a Customer Service Representative to manage customer accounts, coordinate deliveries, and support outside sales. The role emphasizes timely communication, tracking, and SLA adherence.

Responsibilities include order entry into ERP, quoting, data analysis, and building strong customer relationships to meet goals. The position offers a steady schedule in a fast-paced environment with growth potential.

Qualifications

• 4-year degree preferred but not required with adequate experience.
• Minimum 4 years of experience in a sales-related environment (e.g.: customer service, outside/inside sales, technical sales, purchasing, etc.)
• Industrial experience required
• Distribution experience preferred
• Ability to work in a high volume, fast paced business

Responsibilities

• Communicate expected delivery dates and tracking information to customers and internal teams.
• Proactively implement solutions and share status updates to meet on-time delivery and quality metrics.
• Meet all internal customer SLAs.
• Use analytical skills to convert customer data into insights.
• Build and maintain strong customer and internal department relationships.
• Support outside sales with a dedicated customer base.
• Respond to internal requests promptly and resolve issues with solutions.
• Manage quotes, orders, and customer data entry into ERP systems.
• Identify prospects in the assigned territory to support sales initiatives.
• Perform outbound follow-up on new leads.
• Identify customer needs and offer optimal solutions via company services/products.

Skills

Sales experience 4y+

Industrial experience

Distribution experience

High-volume environment

Education

Bachelor's degree preferred

Job description

We are looking for a Customer Service Representative in Franklin, MA.

• Pay: $25

• Shift: 8 - 5pm

Responsibilities:

• Manage the customer’s account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally.

• Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics.

• Meeting all internal customer SLA’s

• Uses analytical skills to convert customer data into

• Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations

• Directly support outside sales with dedicated customer base

• Responding to internal requests within a timely manner demonstrating the ability to resolve issues and provide solutions

• Proactive quote, order, and customer management

• Quoting products and services including product selection understanding and additional product recommendations

• Recognizing competitive market pricing parameters and adjusting as needed in accordance with pricing, inventory, and sales initiatives.

• Order entry / data entry into ERP System

• Identity and add prospects within assigned territory to assist with company sales initiatives.

• Outbound follow up on new leads.

• Identify customer needs and offer solutions utilizing the company services and/or products providing the best solution to meet customer needs and company sales goals.

• Recognize industry trends that may impact customer needs and continued sales.

• Ability to generate, review and analyze reports related to customer sales activities related to the above

• Command of technical understanding/aptitude for products offered.

• Proactive promotion of customer incentives that align with the sales strategy.

• Upsell customers additional complimentary products and solutions.

• Continuous training on technical product competencies and technical advancements.

QUALIFICATIONS:

• 4-year degree preferred but not required with adequate experience.

• Minimum 4 years of experience in a sales-related environment (e.g.: customer service, outside/inside sales, technical sales, purchasing, etc.)

• Industrial experience required

• Distribution experience preferred

• Ability to work in a high volume, fast paced business

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly .

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.