Manufacturing Data Entry / Customer Service Rep

Kelly; Chicago (IL); On-site; USD 34,000 - 41,000; Full time

Job summary

Kelly Services is seeking a Manufacturing Data Entry / Customer Service Representative with EDI and SPS Commerce experience in Chicago, IL. You will manage customer orders from entry to delivery and serve as the liaison between customers and internal teams in a fast-paced food manufacturing environment.

The role requires proficiency with EDI and SPS Commerce, strong communication, organization, and Excel skills, and a willingness to work a 6:00 a.m. to 2:30 p.m.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Manage assigned customer orders from entry through delivery.
• Use EDI and SPS Commerce systems to process and track orders.
• Serve as the primary contact for customer questions, needs, and concerns.
• Proactively identify potential issues and resolve them before they affect the customer.
• Monitor inventory levels, report inventory status, and recommend replenishment actions when needed.
• Follow all steps of the order fulfillment process using network systems, word-processing tools, and spreadsheet applications.
• Collaborate with internal departments to ensure accurate pricing, products, quantities, and order details.
• Prepare clear and concise reports, documentation, and routine customer correspondence.
• Investigate and resolve customer complaints involving damages, shortages, incorrect quantities, or incorrect items.
• Support the Customer Service Manager with additional responsibilities as assigned.

Skills

Communication skills

Organizational skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

EDI

SPS Commerce

Microsoft Office

Excel

Outlook

Word

PowerPoint

Job description

Manufacturing Data Entry / Customer Service Representative with EDI and SPS Commerce Experience.

Kelly Services is hiring! Join an industry-leading team in a temp-to-hire opportunity supporting order management, customer service, and logistics operations.

Position Details

Job Title: Data Entry / Customer Service Representative

Location: Chicago, IL 60632

Employment Type: Temp-to-hire

Schedule: Monday–Friday, 6:00 a.m.–2:30 p.m.

Pay: $25–$30 per hour

Required Experience: EDI and SPS Commerce in a food manufacturing environment

Position Summary

The Data Entry / Customer Service Representative manages customer orders from entry through delivery while serving as a key liaison between customers and internal departments. This role provides product and service information, resolves account issues, supports inventory management, and helps ensure customer expectations are consistently met.

Key Responsibilities

• Manage assigned customer orders from entry through delivery.
• Use EDI and SPS Commerce systems to process and track orders.
• Serve as the primary contact for customer questions, needs, and concerns.
• Proactively identify potential issues and resolve them before they affect the customer.
• Monitor inventory levels, report inventory status, and recommend replenishment actions when needed.
• Follow all steps of the order fulfillment process using network systems, word-processing tools, and spreadsheet applications.
• Collaborate with internal departments to ensure accurate pricing, products, quantities, and order details.
• Prepare clear and concise reports, documentation, and routine customer correspondence.
• Investigate and resolve customer complaints involving damages, shortages, incorrect quantities, or incorrect items.
• Support the Customer Service Manager with additional responsibilities as assigned.

Required Qualifications

• High school diploma or equivalent.
• Experience with EDI and SPS Commerce required.
• Prior industry or order-management customer service experience preferred.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities independently.
• Strong mathematical and problem-solving abilities.
• Proficiency with Microsoft Office, including:
  • Outlook
  • Word
  • Excel
  • PowerPoint

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.