Customer Service Rep $25

Kelly; Franklin (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

Kelly is seeking a Customer Service Representative in Franklin, MA to manage customer accounts, communicate delivery dates, and handle order logistics. You will enter orders into ERP and support outside sales while striving to meet service levels.

Ideal candidates will have 4+ years in a sales-related environment, industrial experience, and the ability to work in a high-volume setting. Kelly offers comprehensive benefits and growth opportunities.

Qualifications

• 4-year degree preferred but not required with adequate experience.
• Minimum 4 years of experience in a sales-related environment (e.g.: customer service, outside/inside sales, technical sales, purchasing, etc.)
• Industrial experience required
• Distribution experience preferred
• Ability to work in a high volume, fast paced business

Responsibilities

• Manage the customer’s account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally.
• Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics.
• Meeting all internal customer SLA’s
• Uses analytical skills to convert customer data into actionable insights.
• Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations

Skills

Customer service

Sales experience

Account management

Analytical skills

Education

4-year degree preferred

Tools

ERP System

Job description

We are looking for a Customer Service Representative in Franklin, MA.

• Pay: $25
• Shift: 8 - 5pm

Responsibilities

• Manage the customer’s account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally.
• Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics.
• Meeting all internal customer SLA’s
• Uses analytical skills to convert customer data into
• Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations
  • Directly support outside sales with dedicated customer base
  • Responding to internal requests within a timely manner demonstrating the ability to resolve issues and provide solutions
• Proactive quote, order, and customer management
  • Quoting products and services including product selection understanding and additional product recommendations
    • Recognizing competitive market pricing parameters and adjusting as needed in accordance with pricing, inventory, and sales initiatives.
    • Order entry / data entry into ERP System
    • Identity and add prospects within assigned territory to assist with company sales initiatives.
    • Outbound follow up on new leads.
    • Identify customer needs and offer solutions utilizing the company services and/or products providing the best solution to meet customer needs and company sales goals.
    • Recognize industry trends that may impact customer needs and continued sales.
    • Ability to generate, review and analyze reports related to customer sales activities related to the above
    • Command of technical understanding/aptitude for products offered.
    • Proactive promotion of customer incentives that align with the sales strategy.
    • Upsell customers additional complimentary products and solutions.
    • Continuous training on technical product competencies and technical advancements.

Qualifications

• 4-year degree preferred but not required with adequate experience.
• Minimum 4 years of experience in a sales-related environment (e.g.: customer service, outside/inside sales, technical sales, purchasing, etc.)
• Industrial experience required
• Distribution experience preferred
• Ability to work in a high volume, fast paced business

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.