Administrative Program Director 2 (Operations Director)

State of Louisiana; Shreveport (LA); On-site; USD 37,000 - 73,000; Full time

Job summary

State of Louisiana seeks an Administrative Program Director to lead the NW LA district’s Operations Department, including IT, Maintenance, and Security. You will coordinate property control, fleet operations, and emergency preparedness while ensuring compliance with state rules and district policies.

The role reports to the Executive Director and guides a small leadership team, with responsibilities spanning licensure, records retention, and NVRA coordination.

Qualifications

• Six years of experience in administrative services or related field with substitution rules
• Bachelor's degree plus three years in administrative services or advanced degree with two years in administrative services
• Experience substitution: 30 semester hours equals one year of experience; max substitution 120 semester hours (up to four years)

Responsibilities

• Oversees the Operations Department including IT, Maintenance, and Security.
• Manages Property Control for multiple facilities and asset systems; maintains inventory control & accountability.
• Directs Fleet operations; schedules maintenance, inspections, and reporting.
• Leads Emergency Preparedness activities and continuity planning; coordinates MOUs.
• Oversees Corporate Compliance and Risk/Safety programs; ensures regulatory and policy adherence.
• Manages Property Lease oversight for three facilities and coordinates telecom/OTM activities.
• Supports clinical licensure and records retention coordination; NVRA coordination.
• Part of Senior Leadership; supervises IT and Maintenance staff, security personnel.

Skills

Accountability

Driving Results

Critical Thinking

Professionalism

Policies & Procedures

Team Leadership

Job description

Administrative Program Director

to serve as the Operations Director for the District that directly reports to the Executive Director. This position has primary responsibility for the following administrative programs: Safety/Risk Management; Emergency Preparedness; Property Control; Fleet Management; Property Leases; Telecommunications; Record Retention; Clinic Licensure; Corporate Compliance; National Voter Registration Act (NVRA) Coordinator; and Data Privacy/HIPAA Compliance.

An Ideal Candidate Should Possess the Following Competencies:

Selected Core Competencies

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Selected Preferred Competencies

• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.

Experience Requirements

• Six years of experience in administrative services; OR
• Six years of full‑time work experience in any field plus three years of experience in administrative services; OR
• A bachelor's degree plus three years of experience in administrative services; OR
• An advanced degree plus two years of experience in administrative services.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Oversees the Operations Department which includes Information Technology (IT), Maintenance, and Security.
• Serves as Property Control Manager over 5 facilities with physical inventory of over $519,000. Assigns property control tag numbers, manages the Asset Management System, annual inventory, establishes and maintains files and establishes internal procedures to maintain control and accountability of movable property.
• Serves as Fleet Manager over 8 vehicles. Assures vehicles are operable and maintained according to state policies and laws, prepares monthly vehicle reports and enters data into the Louisiana Asset‑Work system, works with Maintenance to ensure vehicles receive monthly maintenance checks, annual inspections and repairs as needed.
• Serves as Emergency Preparedness for District. Directs all activities of the Districts Continuity of Operations Plan which involves developing and maintaining the readiness of facilities for emergency response activities, Develops and maintains the emergency preparedness continuity of operations plan, Negotiates any Memoranda of Understanding between the District, State or Special needs shelter. Serves a member of the state and district Emergency Preparedness Team.
• Serves as Corporate Compliance Officer which entails oversight of the District's Corporate Compliance Plan by ensuring District operations are executed according to the plan through organized, ongoing, and comprehensive reviews.
• Serves as Risk Management/Safety Officer. Directs ongoing activities necessary to ensure the district compliance with statewide Office of Risk Management Loss Prevention Program, monitors of general safety program, safety meetings, inspections, investigations, analysis, hazardous materials, emergency preparedness, driver safety, equipment, and key control.
• Serves as Property Lease Manager which coordinates all aspects of lease administration for 3 facilities.
• Serves as OTM Coordinator which directs, coordinates and manages all authorizations for telephone repairs, changes in services, and installation of new equipment/lines. Deals with building security monitoring company, updates access records, testing of system and distributes office keys.
• Serves as Clinic Licensure Coordinator which prepares and submits clinic licensure applications, coordinates inspections by Fire Marshall, LDH, and Health Standards.
• Serves as Records Retention Coordinator which consists of ensuring records are properly maintained, submits request for approval to destroy records per retention schedule, and coordinates storage of records needing long-term storage.
• Serves as NVRA Coordinator which manages and oversees NVRA retention, reporting and training.
• Part of the Senior Leadership Team of the District and Supervises 2 employees directly in the IT and Maintenance sections. Functionally supervises the 5 Security Guards.

Position‑Specific Details

• Appointment Type: Probational, Promotional
• Career Progression: This position will be filled as an Administrative Program Director 2
• Work Schedule: Work hours are 8:00 am - 4:30 pm, Monday - Friday. May have nights and weekend duties as needed.
• Location: This position will be with the NW LA Human Services District - Shreveport Behavioral Health Clinic located at 1310 N Hearne Ave, Shreveport, LA.
• Compensation: The minimum and maximum pay levels for the position are listed below:
• Administrative Program Director 2 - $27.08/hour - $53.14/hour
• Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career, and not the maximum amount we are allowed to pay a new hire.

Contact Information

NW LA Human Services District Human Resources 1310 N Hearne Ave Shreveport, LA 71107 318-676-5111

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

This agency participates in the E-Verify system for verification of citizenship and employment authorization.