Program Manager 1A-LDH (Post-Investigation Operations and Adverse Actions Manager)

State of Louisiana; Baton Rouge (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Louisiana Department of Health seeks a Post-Investigations Operations and Adverse Actions Manager to lead statewide APS investigations, ensure compliance with laws, and strengthen agency partnerships to protect vulnerable adults.

The role requires extensive experience in health or social services programs, knowledge of state/federal regulations, and the ability to oversee complex investigations and reporting.

Qualifications

• Seven years of experience developing, managing, or evaluating health or social service programs or related fields.
• Bachelor’s degree plus four years of related experience in developing, managing, or evaluating health or social service programs.
• Advanced degree or JD plus three years of related experience.

Responsibilities

• Ensure policy management activities support APS investigative findings and referrals to the HSS DSW Registry.
• Plan and manage special projects related to the HSS DSW Registry and develop ad hoc reports.
• Respond to inquiries from legislators, management, stakeholders, providers, and the public with data analyses and findings.
• Represent APS on committees with diverse healthcare stakeholders.
• Review APS program outcomes and suggest improvements as part of QA.
• Testify in court to defend adverse actions and standards of practice.

Skills

Policy management

Data analysis

Public health knowledge

Interagency collaboration

Education

Bachelor's degree in related field

Advanced degree or JD

Tools

Microsoft Office Suite

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

This position may be filled in the following parish(es): EAST BATON ROUGE

Make an impact in protecting Louisiana’s vulnerable adults! As the Post-Investigations Operations and Adverse Actions Manager, you will lead statewide efforts to manage Adult Protective Services (APS) investigation outcomes, support critical legal interventions, and strengthen partnerships with state agencies to promote the safety, rights, and well-being of vulnerable adults. This is an exciting opportunity to apply your leadership and technical expertise to advance program integrity, ensure compliance, and drive collaborative solutions that make a difference in the lives of Louisiana residents.

The ideal candidate should possess the following experiences knowledge of state and federal laws, statutes, guidelines, and department and agency policies and procedures relevant to the rights, safety, protection, and well-being of vulnerable adults throughout the communities.

Within this position, you’ll adhere to pertinent laws, rules, regulations, policies, and procedures of LDH, OAAS, and the appropriate state/federal licensing and governing bodies. Incumbent participates in state and national-level professional associations, interdisciplinary and multidisciplinary panels, special projects, committees, and other duties as assigned by superiors to ensure continuity agency of workflow, collaborative relations with other divisions of OAAS and other agencies and entities.

• Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• A bachelor’s degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Ensures policy management activities are developed, implemented and followed to verify support of APS investigative findings, confirm APS service planning actions and refer substantiated allegations of maltreatment of vulnerable adults by employees of licensed provider agencies to the HSS division responsible for the HSS DSW Registry. These decisions are based on a comprehensive review of collected documentary and testimonial evidence and unannounced, in-person assessments by trained professional staff. Ensures policy management activities are followed regarding service planning and HSS DSW Registry referrals and provides technical assistance to regional APS staff in appropriate procedure.
• Plans, manages, and researches special projects related to the HSS DSW Registry as assigned by upper management. Collects and analyzes data, and participates in the development of ad hoc reports using statistical, quantitative and qualitative analyses. Prepares briefing reports for APS management and offers evaluation of alternative policies and recommendations for actions.
• Responds to inquiries regarding APS data from legislators, LDH executive management, stakeholders, providers, and the public. Conducts analysis of this data and reports findings regarding the aggregation of this data. Participates in the development of reporting tools and products for the production of this data.
• Represents APS on committees relative to the HSS DSW Registry. Committees include a wide variety of healthcare stakeholders, both internal and external to the agency.
• Reviews APS program outcomes to identify problem areas and recommends measures to address these areas as part of an ongoing Quality Assurance program.
• Testifies during court proceedings to defend adverse actions and to report on practice standards.
• Responsible to present all information regarding allegations of abuse and neglect for administrative appeal, Divisions of Administrative Law, and/or Judicial District Court.
• The incumbent assists the Intake and Non-licensed Investigations Program Manager in consultation related to proposed and ongoing appeals, judicial activities and legal actions including but not limited to petition, continuation, renewal and/or discontinuation of agency-involved protective orders, conducting and completing summation of case reviews based on appeals requests, and development and implementation of a structured policy and protocol for DSW Registry referrals for completed APS Non-licensed Investigations.

Position-Specific Details

Location: Office of Aging and Adult Services / AD ADULT PROTECT SVCS ADMIN-SO / East Baton Rouge Parish

Appointment Type: This position may be filled as aProbationary appointment, Promotional appointment

Cost Center: 3201030600

Position Number(s): 154768

Preferred Experience/Skills

• Proficient in Microsoft Office Software – Outlook, Word, Excel, Teams, Co-pilot, Power Point, OneNote, SharePoint, OneDrive, Forms

Contact Information

Debbie Parris Thymes

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.