Administrative Coordinator 1, 2, or 3 (Receptionist/Scheduling Specialist)

State of Louisiana; Minden (LA); On-site; USD 14,000 - 32,000; Full time

Job summary

NW LA Human Services District seeks an Administrative Coordinator (Receptionist/Scheduling Specialist) for the Minden Behavioral Health Clinic. The role supports administrative and service delivery teams, handling calls, scheduling, and records coordination.

Work hours are 8:00 am–4:30 pm, Monday–Friday, with pay levels per Administrative Coordinator 1–3 ranges. This position offers entry-level opportunities with advancement potential within NW LA’s district.

Qualifications

• No experience or training is required.
• Accepting Direction: willingness to follow guidance or instructions.
• Communicating Effectively: conveys information clearly for engagement.
• Focusing on Customers: understands and meets internal and external customer needs.

Responsibilities

• Receives as receptionist/scheduling specialist for Minden Behavioral Clinic.
• Answers all incoming calls; determines disposition and documents actions.
• Triages calls requesting services, cancellations, reschedules or routes to clinical staff.
• Schedules, cancels, and reschedules appointments for all clients.

Job description

Mission and Vision

The Northwest Louisiana Human Services District's mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community-based services while promoting wellness, recovery, and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is that the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine, and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life.

Position Summary

We are seeking an Administrative Coordinator (Receptionist/Scheduling Specialist) to serve as an integral member of the administrative services and service delivery teams, working closely with direct service provider staff, supervisors, and clients at the Minden Behavioral Health Clinic.

Ideal Candidate Competencies

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

No experience or training is required.

Job Duties

• Serves as receptionist/scheduling specialist for Minden Behavioral Clinic.
• Answers all incoming calls to clinic. Determines disposition, keeps documentation of calls and actions taken.
• Triage calls requesting services, cancellations, reschedules or routes to designated clinical staff.
• Schedules, cancels, and reschedules appointments for all clients served.
• Enter standard appointment information into the master calendar. Communicates with all direct care staff and notifies staff of status of all appointments.
• Serves as Medical Records Custodian. Maintains all active/inactive client charts; pulling, retrieving and filing client charts.
• Delivers mail to outgoing pick up point, sorts and distributes incoming mail and faxes, lab test results, prepares and mails appointment letters and fail letters.
• Serves as back-up for client fee assessments/accounting duties.

Position-Specific Details

Appointment Type: Probational, Promotional

Career Progression: This position may be filled as an Administrative Coordinator 1, 2, or 3

Work Schedule: Work hours are 8:00 am - 4:30 pm, Monday -Friday.

Location: This position will be with the NW LA Human Services District - Minden Behavioral Health Clinic located at 502 Nella St. Minden, LA

Compensation: Based on level of qualifications and experience.

The minimum and maximum pay levels for the position are listed below:

• Administrative Coordinator 1 - $10.50/hour - $18.00/hour
• Administrative Coordinator 2 - $12.03/hour - $20.61/hour
• Administrative Coordinator 3 - $13.77/hour - $23.59/hour

Note regarding the advertised pay range

The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career, and not the maximum amount we are allowed to pay a new hire.

No Civil Service test score is required in order to be considered for this vacancy.

Contact Information

NW LA Human Services District

Human Resources

1310 N Hearne Ave

Shreveport, LA 71107

318-676-5111

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

This agency participates in the E-Verify system for verification of citizenship and employment authorization.