Administrative Program Director 2 (Operations Director)

LDH- Northwest Louisiana Human Services District; Shreveport (LA); On-site; USD 37,000 - 73,000; Full time

Job summary

The Northwest Louisiana Human Services District is seeking an Administrative Program Director to serve as the Operations Director for the District, reporting to the Executive Director. This role directly overlooks IT, Maintenance, Security, and a broad set of administrative programs including Compliance and NVRA.

The ideal candidate will lead critical operations, ensure policy adherence, and coordinate with state partners.

Qualifications

• Six years of experience in administrative services.
• Six years of full-time work in any field plus three years of experience in administrative services.
• Bachelor's degree plus three years of experience in administrative services.
• Advanced degree plus 2 years of experience in administrative services.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Oversees the Operations Department which includes IT, Maintenance, and Security.
• Property Control Manager over 5 facilities with inventory of over $519,000; manage Asset Management System and records.
• Fleet Manager over 8 vehicles; ensure maintenance, inspections, and reports.
• Emergency Preparedness for District; maintains continuity of operations plan and coordinates MOUs.
• Corporate Compliance Officer overseeing the Corporate Compliance Plan.
• Risk Management/Safety Officer ensuring safety programs and investigations.
• Property Lease Manager coordinating lease administration for 3 facilities.
• OTM Coordinator handling telephone services and building security records.
• Clinic Licensure Coordinator preparing licensure applications and inspections.
• Records Retention Coordinator ensuring proper retention and storage.
• NVRA Coordinator managing retention, reporting, and training.
• Senior Leadership Team member supervising IT, Maintenance, and Security staff.

Skills

Accountability

Driving results

Critical thinking

Professionalism

Policy compliance

Team leadership

Education

Bachelor's degree

Advanced degree

Job description

The Northwest Louisiana Human Services District's mission is to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities to integrated community-based services while promoting wellness, recovery, and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is that the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine, and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life.

We are seeking an Administrative Program Director to serve as the Operations Director for the District that directly reports to the Executive Director. This positions has primary responsibility for the following administrative programs: Safety/Risk Management; Emergency Preparedness; Property Control; Fleet Management; Property Leases; Telecommunications; Record Retention; Clinic Licensure; Corporate Compliance; National Voter Registration Act (NVRA) Coordinator; and Data Privacy/HIPAA Compliance.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Selected Preferred Competencies

• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.

Experience Requirements

• Six years of experience in administrative services; OR
• Six years of full-time work experience in any field plus three years of experience in administrative services; OR
• A bachelor's degree plus three years of experience in administrative services; OR
• An advanced degree plus 2 years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Oversees the Operations Department which includes Information Technology (IT), Maintenance, and Security.
• Serves as Property Control Manager over 5 facilities with physical inventory of over $519,000. Assigns property control tag numbers, manages the Asset Management System, annual inventory, establishes and maintains files and establishes internal procedures to maintain control and accountability of movable property.
• Serves as Fleet Manager over 8 vehicles. Assures vehicles are operable and maintained according to state polices and laws, prepares monthly vehicle reports and enters data into the Louisiana Asset-Work system, works with Maintenance to ensure vehicles receive monthly maintenance checks, annual inspections and repairs as needed.
• Serves as Emergency Preparedness for District. Directs all activities of the Districts Continuity of Operations Plan which involves developing and maintaining the readiness of facilities for emergency response activities, Develops and maintains the emergency preparedness continuity of operations plan, Negotiates any Memoranda of Understandings between the District, State or Special needs shelter. Serves a member of the state and district Emergency Preparedness Team.
• Serves as Corporate Compliance Officer which entails oversight of the District's Corporate Compliance Plan by ensuring District operations are executed according to the plan through organized, ongoing, and comprehensive reviews.
• Serves as Risk Management/Safety Officer. Directs ongoing activities necessary to ensure the district compliance with statewide Office of Risk Management Loss Prevention Program, monitors of general safety program, safety meetings, inspections, investigations, analysis, hazardous materials, emergency preparedness, driver safety, equipment, and key control.
• Serves as Property Lease Manager which coordinates all aspects of lease administration for 3 facilities.
• Serves as OTM Coordinator which directs, coordinates and manages all authorizations for telephone repairs, changes in services, and installation of new equipment/lines. Deals with building security monitoring company, updates access records, testing of system and distributes office keys.
• Serves as Clinic Licensure Coordinator which prepares and submits clinic licensure applications, coordinates inspections by Fire Marshall, LDH, and Health Standards.
• Serves as Records Retention Coordinator which consists of ensuring records are properly maintained, submits request for approval to destroy records per retention schedule, and coordinates storage of records needing long-term storage.
• Serves as NVRA Coordinator which manages and oversees NVRA retention, reporting and training.
• Part of the Senior Leadership Team of the District and Supervises 2 employees directly in the IT and Maintenance sections. Functionally supervises the 5 Security Guards.

Position-Specific Details

Appointment Type

Probational, Promotional

Career Progression

This position will be filled as an Administrative Program Director 2

Work Schedule

Work hours are 8:00 am - 4:30 pm, Monday -Friday. May have nights and weekend duties as needed.

Location

This position will be with the NW LA Human Services District - Shreveport Behavioral Health Clinic located at 1310 N Hearne Ave, Shreveport, LA.

Compensation

• Administrative Program Director 2 - $27.08/hour - $53.14/hour

Note regarding the advertised pay range

The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career, and not the maximum amount we are allowed to pay a new hire.

Contact Information

NW LA Human Services District

Human Resources

1310 N Hearne Ave

Shreveport, LA 71107

318-676-5111

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

This agency participates in the E-Verify system for verification of citizenship and employment authorization.