Administrative Operations Specialist I — Lab Admin & Customer Support

JM TEST SYSTEMS LLC; Baton Rouge (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with employer contribution

Paid time off and company holidays

401(k) retirement plan with company匹配

Company-paid life insurance

Supplemental insurance policies

Training and development opportunities

Opportunities for continued growth

Job summary

JM Test Systems in Baton Rouge, LA is seeking an Administrative Operations Specialist I to help keep daily administrative workflows running smoothly. You will support order tracking, documentation review, and customer inquiries, coordinating with lab staff and shipping teams to ensure on-time delivery and accurate records.

The role emphasizes organization, attention to detail, and clear communication. Familiarity with MS Office and data entry is a plus, and growth opportunities across QA,

Qualifications

• High school diploma or GED (Required).
• Experience communicating with internal and external customers, plus data entry, filing, and work orders.
• Basic Microsoft Office skills (Outlook, Word, Excel), basic math, and ability to learn new systems.
• Strong organization and attention to detail with ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication, good judgment, and ability to handle confidential information.
• Ability to sit/stand at a desk for extended periods, lift up to 25 lbs., and push carts/dollies.
• Preferred: experience in laboratory, calibration, industrial, or technical environment.

Responsibilities

• Keep work moving by monitoring work orders, need-by dates, and equipment status, and help prepare completed equipment for return.
• Maintain CalMapp and other systems, review paperwork for completeness, and resolve discrepancies.
• Respond to customer questions about equipment status, documentation, scheduling, shipping, and pricing by phone and email.
• Communicate status changes and coordinate with Receiving, Shipping, QA/Pricing, and Accounts Receivable.
• Maintain tracking tools and routine reports to help leaders monitor workflow and performance.
• Cross-train on and support QA/pricing, billing, receiving, shipping, and other ESL admin functions.
• Spot recurring issues and suggest improvements; help update procedures, forms, and tools.

Skills

Customer communication

Organization

Attention to detail

Multitasking

Confidential information handling

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

JM Test Systems in Baton Rouge, LA is seeking an Administrative Operations Specialist I to help keep daily administrative workflows running smoothly. You will support order tracking, documentation review, and customer inquiries, coordinating with lab staff and shipping teams to ensure on-time delivery and accurate records.

The role emphasizes organization, attention to detail, and clear communication. Familiarity with MS Office and data entry is a plus, and growth opportunities across QA,