Administrative Operations Specialist I – Electrical Safety Lab

JM Test Systems, LLC.; Baton Rouge (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with employer contribution

Paid time off and holidays

401(k) retirement plan with company匹

Job summary

JM Test Systems, LLC. is seeking an Administrative Operations Specialist I to support the ESL's daily administrative functions. Responsibilities include tracking work orders, equipment status, answering questions, reviewing documentation, and backing up QA/pricing, billing, receiving, and shipping as needed.

The role requires strong organization, attention to detail, and the ability to handle confidential information, with physical capability to sit/stand for long periods and lift up to 25 lbs.

Qualifications

• Experience and/or comfort with basic administrative tasks like data entry, filing, and work orders.
• Strong written and verbal communication and ability to maintain confidentiality.
• Ability to sit/stand at a desk for extended periods and lift up to 25 lbs.

Responsibilities

• Monitor work orders, due dates, and equipment status; flag items needing follow-up.
• Maintain CalMapp and other systems; review paperwork for completeness.
• Respond to customer questions about equipment status, documentation, scheduling, shipping, and pricing.
• Coordinate with Receiving, Shipping, QA/Pricing, and Accounts Receivable to communicate status and requirements.
• Maintain tracking tools and routine reports to help leaders monitor workflow.
• Cross-train and provide backup for QA/pricing, billing, receiving, and shipping.
• Suggest improvements and help update procedures and forms.

Skills

Customer service

Communication

Data entry

Organization

Documentation

multitask

Education

High school diploma or GED

Tools

CalMapp

Job description

About JM Test Systems JM Test Systems provides calibration, test and measurement equipment, and technical services across multiple business segments and service locations. We help customers in industrial, energy, manufacturing, and other demanding environments keep critical instruments accurate, compliant, and ready to perform.

About JM Test Systems JM Test Systems provides calibration, test and measurement equipment, and technical services across multiple business segments and service locations. We help customers in industrial, energy, manufacturing, and other demanding environments keep critical instruments accurate, compliant, and ready to perform.

Job Summary — The Opportunity Our Electrical Safety Laboratory tests and certifies the protective equipment that keeps workers safe, and every job depends on accurate paperwork, clear communication, and equipment that moves on time. As an Administrative Operations Specialist I, you'll help keep that work flowing. In this role, you will support the ESL's daily administrative operations: tracking work orders and equipment status in CalMapp, answering customer questions, reviewing documentation, and keeping teammates informed. Working with the ESL Admin Supervisor, ESL Manager, and lab staff, you'll also learn and back up functions like QA/pricing, billing, receiving, and shipping, giving you a broad view of how the lab runs. You'll thrive here if you're organized, detail-oriented, and enjoy helping people. Lab or technical experience is a plus, but not required.

Key Responsibilities & Outcomes

• Keep work moving. Monitor work orders, need-by dates, and equipment status, flag items that need follow-up, and help prepare completed equipment for return to customers.
• Keep information accurate. Maintain CalMapp and other systems, review paperwork for completeness, and identify and resolve discrepancies between equipment, work orders, and records.
• Take care of customers. Respond to customer questions about equipment status, documentation, scheduling, shipping, and pricing by phone and email, with timely, professional follow-up.
• Connect the teams. Communicate status changes, delays, and customer requirements to lab staff and coordinate with Receiving, Shipping, QA/Pricing, and Accounts Receivable.
• Support reporting. Maintain tracking tools like the HOT LIST, spreadsheets, and routine reports that help leaders monitor workflow and performance.
• Provide backup coverage. Cross-train on and support QA/pricing, billing, receiving, shipping, and other ESL admin functions as needed.
• Help us improve. Spot recurring issues and suggest better ways of working, and help update procedures, forms, and tools.

What You Bring

• Required: High school diploma or GED.
• Required: Experience communicating with internal and external customers, plus knowledge of basic administrative tasks like data entry, filing, and work orders.
• Required: Basic Microsoft Office skills (Outlook, Word, Excel), basic math, and the ability to learn new company systems.
• Required: Strong organization and attention to detail, with the ability to manage multiple priorities and deadlines.
• Required: Excellent written and verbal communication, good judgment, and the ability to handle confidential information.
• Required: Ability to sit and stand at a desk for extended periods, lift up to 25 lbs., and push carts and dollies.
• Preferred: Previous administrative, clerical, customer service, or operational support experience, especially in a laboratory, calibration, industrial, or technical environment.

Why JM Test Systems? You'll learn multiple sides of lab operations, from customer service to QA, billing, and shipping, which builds skills and opens doors for growth. You'll work with a supportive team, do work that supports worker safety, and have your ideas for improvement heard.

Benefits

• Medical, dental, and vision insurance
• HSA with employer contribution
• Paid time off and company holidays
• 401(k) retirement plan with company matching
• Company-paid life insurance
• Supplemental insurance policies
• Training and development opportunities
• Opportunities for continued growth within JM Test Systems

JM Test Systems is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.