Administrative Operations Specialist

FedEx; Rock Island (IL); On-site; USD 24,000 - 31,000; Full time

Job summary

FedEx in Rock Island is seeking a detail-focused clerk to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will manage routine tasks and help ensure timely delivery.

As the frontline contact, you will resolve inquiries, document data in systems, assist with audits, and help maintain accurate scan statuses and records across DOT requirements.

Qualifications

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Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Enter data in various systems to support respective functional area.
• Compile data and provide regular and ad hoc reports to management for review.
• Serve as frontline customer service to receive, solve and/or elevate inquiries and issues.
• Assist with BCSA audit data retrieval and documentation.
• Manage records tasks including maintenance, destruction and inventory.
• Support loss prevention through address searches and ensuring packages are in good condition.
• Prioritize workflow to maximize same-day delivery.
• Ensure all packages receive proper scan statuses.
• Inspect and handle hazardous material damages per policy.
• Research missing packages to determine root causes and document disputed deliveries.
• Enter DOT-related files and vehicle mileage records; coordinate with ICs and Linehaul staff.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx in Rock Island is seeking a detail-focused clerk to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will manage routine tasks and help ensure timely delivery.

As the frontline contact, you will resolve inquiries, document data in systems, assist with audits, and help maintain accurate scan statuses and records across DOT requirements.