Administrative Office Manager — Education Programs & Outreach

The Pennsylvania State University; Pennsylvania; On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Full benefits package

Job summary

The Pennsylvania State University, through Penn State Extension in Lehigh County, is seeking an Administrative Assistant to serve as Office Manager, handling office operations, financial oversight, and program support for 4-H, Master Gardener, and Master Watershed initiatives.

You will manage schedules, purchasing, CRM data (Salesforce), communications, and volunteer coordination while ensuring compliance with Penn State procedures. Strong organizational and customer service skills are essential.

Qualifications

• Proven administrative experience in educational or nonprofit settings.
• Knowledge of Penn State systems (SAP Concur, SIMBA, Workfront, ServiceNow) or similar procedures.
• Strong organizational, communication, and customer service skills.
• Experience with CRM platforms, especially Salesforce.
• Must have experience with Connect and Zsuites.

Responsibilities

• Manage financial accounts in compliance with Penn State procedures, including budget monitoring, expenditure processing, and reconciliation.
• Serve as purchasing agent for office supplies and publications; maintain office equipment.
• Act as primary liaison for internal and external contacts; provide front-line customer service and general office support.
• Coordinate scheduling for staff, educators, and meetings; manage calendars and appointments.
• Support program promotion with flyers, media releases, and publication management.
• Maintain and update CRM databases (Salesforce); assist with communications and volunteer management.
• Track volunteer clearances and hours using Connect and Zsuites.
• Assist with planning and setup of workshops, classes, and events; manage meeting space logistics and security requirements.
• Support social media and website communications; draft and distribute press releases for Extension programs.

Skills

Administrative experience

Penn State systems

Organizational skills

Customer service

Salesforce CRM

Connect

Zsuites

Communication

Education

GED or HS diploma

Tools

SAP Concur

SIMBA

Workfront

ServiceNow

Salesforce

Job description

The Pennsylvania State University, through Penn State Extension in Lehigh County, is seeking an Administrative Assistant to serve as Office Manager, handling office operations, financial oversight, and program support for 4-H, Master Gardener, and Master Watershed initiatives.

You will manage schedules, purchasing, CRM data (Salesforce), communications, and volunteer coordination while ensuring compliance with Penn State procedures. Strong organizational and customer service skills are essential.