Administrative Assistant - Lehigh County

Penn State University; Pennsylvania; Vor Ort; USD 41.000 - 59.000; Vollzeit

Benefits dieser Stelle

75% tuition discount

Competitive benefits package

Paid time off

Retirement plan

Zusammenfassung

Penn State Extension in Lehigh County seeks an Administrative Assistant to serve as Office Manager, handling office operations, finances, and program support for 4-H, Master Gardener, and Master Watershed programs. This role combines administrative duties with financial oversight and coordination.

The ideal candidate has proven administrative experience, strong organizational skills, and familiarity with Penn State systems like SAP Concur, Salesforce, and Connect/Zsuites.

Qualifikationen

• Proven administrative experience, preferably in an educational or nonprofit setting.
• Knowledge of Penn State systems (SAP Concur, SIMBA, Workfront, ServiceNow) or similar systems and Extension programming and operations is required.
• Strong organizational, communication, and customer service skills.
• Experience with CRM platforms, especially Salesforce.
• Must have experience with Connect (Master Gardener and Master Watershed) and Zsuites (4-H).
• Bilingual Spanish/English preferred.

Aufgaben

• Manage financial accounts in compliance with Penn State accounting procedures, including budget monitoring, expenditure processing, receipting, bank deposits, and reconciliation.
• Serve as purchasing agent for office supplies and publications; maintain office equipment.
• Act as primary liaison for internal and external contacts; provide front-line customer service and general office support.
• Coordinate scheduling for staff, educators, and departmental meetings; manage calendars and appointments.
• Support program promotion by assisting educators with flyers, brochures, media releases, and publication management.
• Maintain and update CRM databases (Salesforce); assist with communications and volunteer management.
• Track volunteer clearances and hours using Connect and Zsuites.
• Assist with planning and setup of workshops, classes, and special events; manage meeting space logistics and security requirements.
• Support social media and website communications (Facebook, PLONE, Twitter); draft and distribute press releases for Extension programs.

Kenntnisse

Administrative experience

CRM experience

Customer service

Bilingual Spanish/English

Ausbildung

GED/HS

Tools

Salesforce

Connect

Zsuites

SAP Concur

SIMBA

Workfront

ServiceNow

Jobbeschreibung

POSITION SPECIFICS

Penn State Extension in Lehigh County is seeking a detail-oriented Administrative Assistant to serve as Office Manager and provide comprehensive office management, financial oversight, and program support. This role ensures smooth daily operations and supports key initiatives including the 4-H, Master Gardener, and Master Watershed programs.

Key Responsibilities

• Manage financial accounts in compliance with Penn State accounting procedures, including budget monitoring, expenditure processing, receipting, bank deposits, and reconciliation.
• Serve as purchasing agent for office supplies and publications; maintain office equipment.
• Act as primary liaison for internal and external contacts; provide front-line customer service and general office support.
• Coordinate scheduling for staff, educators, and departmental meetings; manage calendars and appointments.
• Support program promotion by assisting educators with flyers, brochures, media releases, and publication management.
• Maintain and update CRM databases (Salesforce); assist with communications and volunteer management.
• Track volunteer clearances and hours using Connect and Zsuites.
• Assist with planning and setup of workshops, classes, and special events; manage meeting space logistics and security requirements.
• Support social media and website communications (Facebook, PLONE, Twitter); draft and distribute press releases for Extension programs.

Required Qualifications

• Proven administrative experience, preferably in an educational or nonprofit setting.
• Knowledge of Penn State systems (SAP Concur, SIMBA, Workfront, ServiceNow) or similar systems and procedures and Extension programming and operations is required.
• Strong organizational, communication, and customer service skills.
• Experience with CRM platforms, especially Salesforce.
• Must have experience with Connect (Master Gardener and Master Watershed) and Zsuites (4-H).

Preferred Qualifications

• Bilingual Spanish/English preferred to effectively communicate with and provide services and program support to the Spanish-speaking community.
• Prior Extension experience preferred especially in the financial systems.
• Proficiency in social media and basic graphic design tools is desirable.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS)

2+ years of relevant experience; Relevant education accepted in lieu of experience

Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page .

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug