Administrative & Job File Coordinator: Scheduling & Billing

iicrc-careers; Denver (CO, PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

SERVPRO of Adamstown, Mohnton is seeking a diligent Job File Coordinator/Administrative Assistant to support customers and teammates by phone, email, and text. You will handle file quality reviews, prepare invoicing, coordinate scheduling, and perform general office duties.

The ideal candidate excels in communication, organization, and multi-tasking, with a focus on delivering outstanding customer service and ownership of tasks in a fast-paced franchise environment.

Qualifications

• Polite, confident, and excellent customer service skills.
• Excellent organizational skills and strong attention to detail.
• Ability to work in a fast-paced, team-oriented office environment.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software, including Xactimate and proprietary software.
• Minimum of HSD/GED.

Responsibilities

• Provide polite, empathetic, and professional assistance to customers and teammates via phone, email, and text.
• Complete internal job file quality reviews.
• Prepare estimates and billing invoices.
• Coordinate crew and job scheduling.
• Office administrative duties such as preparing email and written correspondence.
• Perform detailed and accurate data entry.
• Assist other departments, as needed.

Skills

Customer service

Phone etiquette

Communication skills

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Xactimate

Proprietary software

Job description

SERVPRO of Adamstown, Mohnton is seeking a diligent Job File Coordinator/Administrative Assistant to support customers and teammates by phone, email, and text. You will handle file quality reviews, prepare invoicing, coordinate scheduling, and perform general office duties.

The ideal candidate excels in communication, organization, and multi-tasking, with a focus on delivering outstanding customer service and ownership of tasks in a fast-paced franchise environment.