Administrative Insurance Support Agent

Randstad USA; Roanoke (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Randstad USA in Westlake, TX is seeking an entry-level Customer Service professional to provide warm, professional email support and resolve client issues efficiently.

The role emphasizes accurate record-keeping, collaboration with internal teams, and a strong client-first approach, with growth opportunities into commission-based or performance bonuses as you develop skills and experience.

Qualifications

• Customer service experience required (1 year)
• High school diploma required

Responsibilities

• Deliver warm, professional support via email
• Identify and document key case details, resolving or redirecting issues efficiently
• Maintain accurate records and follow through on client needs
• Collaborate with internal teams to ensure seamless client service
• Deliver meeting or exceeding defined accuracy and turnaround benchmarks
• Place the client first in all interactions

Skills

Customer Service

Education

High School

Job description

Location

Westlake, TX(76262)

Start Date

10/5/2026

Compensation

• Hourly Rate: $20-25/hour.
• Benefits: Comprehensive health, dental, vision, 401(k), paid time off.
• Annual Salary: $41,600 - $52,000 per year.

Shift & Working Hours

• Shift: First
• Work hours: 10 AM - 7 PM

Career Path & Growth Opportunities

• Career Growth: Within your first year, you’ll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed.
• Entrepreneurial Opportunity: Whether you’re in a corporate or agency role, you’ll have the autonomy to build your own success with the support of a national brand.

Key Responsibilities

• Deliver warm, professional support via email.
• Identify and document key case details, resolving or redirecting issues efficiently.
• Maintain accurate records and follow through on client needs.
• Collaborate with internal teams to ensure seamless client service.
• Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.
• Placing the client first in all interactions - obsession with client experience.

Essential Functions

• working in a smoke free environment

Skills

• Customer Service (1 year of experience is required)

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• High School (required)