Customer Service Representative

Randstad USA; Worcester (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

Randstad USA in Worcester, MA is seeking a customer service professional to support commercial policy servicing and related tasks in a busy insurance setting.

You will handle inquiries via phone and email, process Certificates of Insurance, assist with billing, and work with various teams. The role offers temp-to-hire, weekday hours, and benefits.

Qualifications

• Typically 2+ years of customer service experience, preferably in commercial rating or agency service.
• Proficiency in operating and interpreting proprietary software programs.
• Written and oral communication skills with professional telephone etiquette.

Responsibilities

• Respond to inbound inquiries via phone and email from policyholders, agents, peers, and vendors regarding commercial policy servicing, billing, and general requests.
• Process high volumes of Certificates of Insurance and ID card requests within established service level expectations.
• Index shared Outlook mailboxes and execute outbound calls for New Business, Renewals, and collections tasks.

Skills

Customer Service

Call Center Support

Insurance

Phone Etiquette

CRM

Education

High School

Job description

Join an industry-leading Property & Casualty Insurance organization with over 170 years of rich history and tradition. Recognized as one of America's Top Employers and a Best Place to Work, this corporate environment offers a collaborative workplace that deeply fosters professional development, continuous growth, and team success.

salary: $21 - $21.5 per hour

shift: First

work hours: 8 AM - 4 PM

education: High School

Responsibilities

What You'll Bring to the Table

• Typically 2 or more years of related customer service experience(working knowledge of Commercial Rating and Agency Customer Service is preferred
• Proficiency in operating and interpreting proprietary software programs
• Written and oral communication skills, including active listening abilities tailored to specific audiences, along with professional telephone etiquette.

Daily Responsibilities

• Respond to inbound inquiries via phone and email from policyholders, agents, peers, and vendors regarding commercial policy servicing, billing, and general requests.
• Complete high volumes of Certificates of Insurance and ID card requests within established service level expectations.
• Index multiple shared Outlook mailboxes, execute outbound callouts for New Business, Renewal, and Customer Satisfaction initiatives, and handle First Party Collections or Returned Mail tasks.

Why Join Us?

• Career Growth & Advancement: Six-month temp-to-hire opportunity providing comprehensive initial job training, ongoing mentorship, and the expectation of increased total compensation upon successfully transitioning to permanent employment.
• Competitive Compensation: $21.50/hr.
• Monday–Friday 8:00 AM – 4:30 PM EST during the initial training; post-training shifts range between 8:30 AM and 7:00 PM EST
• Access to major medical, dental, and vision insurance coverage options.

Skills

• Customer Service
• Call Center Support
• Insurance
• Phone Etiquette
• CRM

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Experience

• Experienced
• 2 years

Education

• High School