Human Resources Employee Service Representative

Randstad USA; Town of Florida (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Temp-to-hire path

Weekday schedule

Competitive hourly pay

Benefits package including medical & 4

401K plan (eligibility)

Job summary

Randstad USA is seeking an experienced HR Contact Center specialist to handle first-tier inquiries, including payroll, benefits, and employee data management, in a high-volume environment.

You will apply HR policies and state/federal laws while delivering accurate solutions, documenting cases, and producing reports to support operations and metrics. A High School diploma is required, and the role offers a Monday–Friday schedule with predictable hours.

Qualifications

• Handle first-tier HR inquiries in a high-volume environment.
• Knowledge of HR policies and employment laws relating to data and benefits.
• Excellent de-escalation, communication, and composure under pressure.
• Commitment to customer service and meeting performance metrics.

Responsibilities

• Act as the initial contact in the Employee Contact Center for payroll, benefits, and employee data inquiries.
• Apply policies and research information to provide accurate solutions and maintain case notes.
• Document statuses and generate detailed reports for discussions and cases.

Skills

HR policies

Payroll knowledge

Benefits guidance

De-escalation

Customer service

Education

High School

Tools

Workday

HRIS

CRM

Job description

This organization is a large, mission-driven healthcare network dedicated to promoting whole-person wellness across the communities it serves. With facilities and administrative centers operating across multiple regions, the team focuses on supporting healthcare professionals and staff through robust human resources services, compassionate care, and seamless operational systems.

Salary: $20 - $21 per hour, shift: First, work hours: 8 AM - 4 PM, education: High School.

Responsibilities

Daily Impact & Key Duties

• Act as the initial point of contact in the Employee Contact Center, addressing high volumes of inbound calls and inquiries covering payroll, benefits, and employee data management.
• Apply documented policies, procedures, and sound judgment to analyze employee requests, research information via system resources, and provide accurate solutions.
• Document transaction statuses, maintain accurate case notes, and produce detailed functional reports for all incoming discussions and cases.

What You'll Bring to the Table

• Handle first-tier human resources inquiries, specialized payroll questions, and benefits guidance within a high-volume environment.
• Working knowledge of organizational HR policies, along with federal, state, and local employment laws pertaining to employee data and benefits.
• Excellent de-escalation skills, communication techniques, and emotional composure under high-pressure or stressful customer service scenarios.
• Deep commitment to customer service expectations, meeting established performance metrics, and maintaining positive team engagement.

Perks & Position Highlights

• Immediate footprint within a leading healthcare organization operating a structured, supportive Employee Contact Center.
• Path for long-term growth through a temp-to-hire model that rewards strong performance and reliability.
• Compensation: $21/hr.
• Predictable work schedules featuring a Monday-through-Friday setup with zero weekend requirements.

Skills

• HRIS
• Human Resources
• Customer Relationship Management
• Employee Relations
• Benefits
• Payroll
• Workday

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• High School