Customer Service Representative

Randstad USA; Hampton (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

Randstad USA in Hampton, VA is seeking a full-time Customer Service Representative to handle multi-channel inquiries and coordinate priority service schedules. You will deliver exceptional customer experiences at a rate of $17.50 per hour, with performance bonuses, in a fast-paced team.

The role requires 1 year of experience, a High School diploma, and availability for a first shift from 8 AM to 4 PM. Randstad offers a comprehensive benefits package and a supportive work environment.

Qualifications

• 1 year minimum in a customer-service role.
• High School diploma or equivalent required.
• Strong multitasking and communication skills.

Responsibilities

• Appointment & Dispatch Management across channels.
• Customer support and issue resolution including billing and ETAs.
• Data and financial administration of payments and invoices.
• Cross-functional support with sales and dispatch teams.

Skills

Telephone Etiquette

Customer Service

Basic Computer Skills

Education

High School

Job description

Ready to turn your passion for helping people into a rewarding career? Join our client as a full-time Customer Service Representative and earn $17.50 per hour plus performance bonuses while working in an energetic environment where fun meets real results. In this key role, you will be the primary link for customers by handling multi-channel inquiries, coordinating priority service schedules, and delivering exceptional customer experiences every day. We are looking for reliable problem-solvers with open availability who excel at multitasking and thrive in a fast-paced team. Step into a dynamic company that values your growth and start making a genuine impact—one connection at a time!

salary: $17.49 - $17.5 per hour

shift: First

work hours: 8 AM - 4 PM

education: High School

Responsibilities

• Appointment & Dispatch Management: Schedule, adjust, and dispatch priority service requests across phone, chat, email, and portals while optimizing team capacity.
• Customer Support & Issue Resolution: Answer inquiries regarding billing, ETAs, and products, proactively resolving customer issues or escalating appropriately.
• Data & Financial Administration: Process compliant payments, issue invoices, maintain precise customer accounts, and disposition all interactions in tracking systems.
• Cross-Functional Operations: Partner with sales and dispatch teams to streamline scheduling, deliver timely status updates, and support general administrative tasks.

Skills

• Telephone Etiquette
• Customer Service
• Basic Computer Skills

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Education

• High School

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.