Customer Support Specialist

Randstad USA; Howell (MI); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Randstad USA in Worcester, MA is seeking a Claims Service Representative to be the empathetic, customer‑focused first contact for policyholders. You will handle initial claim processing and ensure accurate data entry while guiding customers through the next steps in a supportive, efficient manner.

Ideal candidates have 1–2 years in service roles, strong communication skills, and proficiency with Microsoft Office; this position offers a hybrid work arrangement and a stable career path.

Qualifications

• High School education is required.
• 1–2 years in customer service, call center, administrative support, or retail.
• Strong verbal and written communication skills.

Responsibilities

• Answer calls and follow up with customers clearly and empathetically.
• Review digital claim files for accuracy and enter data into the system.
• Apply guidelines to establish claim reserves and coordinate next steps.
• Collaborate with claims adjusters and underwriters to keep the process smooth.

Skills

Claims

Claims Processing

Customer Service

Education

High School

Tools

Microsoft Office

Job description

We don’t just provide insurance; we help our customers bounce back after life’s unexpected moments. Our Claims team sits at the very heart of what we do. We are looking for empathetic, detail-oriented professionals to join our team in Worcester, Massachusetts.

If you thrive in a collaborative environment and are looking for a steady career path with a healthy work-life balance, this hybrid role is built for you.

salary: $19.5 - $20 per hour

shift: First

work hours: 8 AM - 4 PM

education: High School

Responsibilities

As a Claims Service Representative, you serve as the primary point of contact and a reassuring voice for policyholders navigating a challenging situation. In this role, you will manage initial claim processing while delivering exceptional, customer-focused care.

• Answer incoming calls and perform courteous follow-up outreach to address customer questions clearly and empathetically.
• Review digital claim files for accuracy, confirm policy details, and enter key information into our system.
• Apply established company guidelines to establish claim reserves and coordinate next steps or appraisals for the insured.
• Work alongside claims adjusters and underwriters to share information smoothly and keep the process stress-free for clients.

What We’re Looking For

We want team members who bring positive energy, great organization, and a genuine desire to help others succeed.

• Background with 1 to 2 years of experience in customer service, call centers, administrative support, or retail settings.
• Excellent verbal and written communication skills with the ability to convey complex details simply.
• Proficiency in navigating multiple computer tools, managing electronic records, and working within Microsoft Office.

Skills

• Claims
• Claims Processing
• Customer Service

Qualifications

• Years of experience: 2 years
• Experience level: Entry Level

Experience

• Entry Level
• 2 years

Education

• High School

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.