Administrative Dispatcher — Routing & Customer Support

Control Transportation Services; Ontario (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Control Transportation Services, Inc. dba Summit Delivery Services, located in Ontario, CA, is seeking an administrative dispatcher to support daily operations and customer service.

The role involves dispatching independent contractors, auditing reports, and briefing management while coordinating with routing systems and tendering loads. The ideal candidate will possess knowledge of Ontario, CA, experience with Excel and routing systems, and strong problem-solving and communication skills to

Qualifications

• Geographic knowledge of Ontario, CA and surrounding areas.
• Experience with routing systems and Microsoft Excel.
• Ability to solve problems and provide resolutions.

Responsibilities

• Dispatch independent contractors to appropriate locations according to customer needs.
• Handle inbound calls from customers and delivery teams.
• Work with customer staff in performing daily duties.
• Consult with managerial personnel to meet operational goals.
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other dispatch responsibilities.
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues.
• Claims examination and process.
• Filing organizational paperwork.
• Must be familiar with Microsoft Word and Excel.

Skills

Customer service

Problem solving

Routing systems

Geographic knowledge

Tools

Microsoft Excel

Microsoft Word

Job description

Control Transportation Services, Inc. dba Summit Delivery Services, located in Ontario, CA, is seeking an administrative dispatcher to support daily operations and customer service.

The role involves dispatching independent contractors, auditing reports, and briefing management while coordinating with routing systems and tendering loads. The ideal candidate will possess knowledge of Ontario, CA, experience with Excel and routing systems, and strong problem-solving and communication skills to