Dispatch - Customer Service

Diakon Logistics, Inc.; Piscataway Township (NJ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan with match

Paid vacations and holidays

Job summary

Diakon Logistics, Inc. in Piscataway, NJ, is seeking a dispatch/admin professional to coordinate deliveries with independent contractor carriers in an in-office setting. You will support delivery operations and communicate across network partners to keep schedules on track.

The role requires bilingual Spanish, strong data entry and MS Office skills, and a dependable, customer-service oriented approach. You will handle high call volumes, schedule appointments, monitor routes, and maintain records

Qualifications

• High school diploma or GED required.
• Bilingual Spanish is a plus.
• Proficient with Excel and MS Office.
• Strong data entry, organization, and attention to detail.
• Excellent written and verbal communication.
• Dependable with strong customer service and time-management skills.

Responsibilities

• Provides administrative support for delivery operations.
• Handles high-volume calls and schedules appointments.
• Dispatches and coordinates independent contractor carriers.
• Monitors routes and communicates with delivery teams.
• Maintains accurate records and data entry.
• Collaborates with management and client teams to meet goals.
• Prioritizes tasks and communicates issues promptly.

Skills

Spanish language

Data entry

Time management

Organization

Attention to detail

Written and verbal communication

Dependable

Customer service

Education

High School Diploma or GED

Tools

Excel

MS Office

Job description

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview:

In this dispatch/admin position, you will guide deliveries of merchandise and appliances to customers by coordinating a group of independent contractor carriers in a call center environment. With the leadership and support of the location management staff, you will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company’s vision.

Responsibilities and Duties:

• Provides administrative support for delivery operations.
• Consistent and immediate communication of operational challenges and customer escalations while executing timely resolutions.
• Answers a high volume of calls, screens calls, schedules appointments.
• Heavy customer service and dispatching.
• Route monitoring and communicating with delivery teams throughout the day.
• Determine priorities and multi-tasks.
• Maintains historical records by tracking and accurately recording information.
• Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.

Skills/Requirements:

• Bilingual with Spanish a plus.
• Excellent computer skills with experience using Excel and MS Office applications.
• Data Entry Skills, Thoroughness, Organization, Attention to Detail
• Excellent written and verbal communication skills.
• Dependable, with a strong focus on customer service and time management.
• High school Diploma or GED required.

Schedule

Employees will work 5 days a week at this 6 days a week location.

This is an in-office position - no remote or hybrid options available.

Hourly Rate

$17-$19/hour, DOE + bonus potential.

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.