Dispatcher

PRO EM; Phoenix, Northern (AZ, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

PRO EM is seeking a Warehouse Dispatcher in Phoenix, AZ for a full-time role. The position requires coordinating between customers and drivers, with English/Spanish bilingualism preferred.

The ideal candidate will manage daily dispatches, forecast workloads, and maintain timely, accurate updates across systems. The role emphasizes independent work within a team, strong communication, and knowledge of DOT hours of service.

Qualifications

• Minimum one year dispatch experience preferred.
• Bilingual in English/Spanish preferred.
• Must be authorized to work in the U.S.
• Must be at least 18 years old.
• Ability to pass pre-employment drug screen.
• Proficient knowledge of Phoenix and surrounding areas.
• Knowledge of DOT regulations, including hours of service.
• Strong written and oral communication skills.
• Ability to multitask and manage priorities.

Responsibilities

• Determine equipment availability and personnel for each work order.
• Dispatch drivers to locations per customer requests and availability.
• Relay information to supervisors and drivers via messaging, phone, and radio.
• Inform personnel about traffic, weather, and hazards.
• Adjust schedules throughout the day as needed.
• Track drivers' attendance and time-off requests.
• Assign new drivers to trainers and equipment.
• Enter jobs timely and accurately into dispatch system.
• Update driver status in tracking systems.
• Communicate daily dispatch assignments to staff.
• Ensure daily paperwork is correct and complete.
• Be available for weekends and overtime as needed.
• Perform other duties as assigned.

Skills

Dispatcher experience

Bilingual English/Spanish

Time management

Organizational skills

Communication skills

Problem solving

Independent work

Tools

Microsoft Office Suite

Job description

Dispatcher

Phoenix, Arizona Full-time

About the Job- Shift 11:00AM - 7:00 PM - SHIFT MAY VARY ON OCCASION DEPENDING UPON WORK LOAD.

Job Summary:

The Warehouse Dispatcher serves as the primary liaison between our customers and our drivers, leveraging excellent communication skills to deliver a world-class customer service experience. This person will be fluent speaking in English/ Spanish (Preferred). This individual will cultivate relationships with both parties to reduce stresses that come with any last-minute changes, as well as forecasting days and weeks ahead to ensure that employees are maximizing time and mileage as well as providing prompt and convenient service. The dispatcher is responsible for timely dispatch and close of all work orders. This role will require the ability to work well independently as well as within a team environment.

Responsibilities:

• Determine the appropriate availability of equipment and amount of personnel for each work order or specifications received from customers.
• Dispatch drivers/trucks to appropriate locations according to customer requests, truck specifications and/or availability.
• Relay information to supervisors and drivers, via messaging, telephone and radio communications.
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Adjust schedule as needed throughout the day.
• Manage and track drivers’ attendance and time-off requests.
• Assign newly hired drivers to trainers and equipment.
• Ensure jobs are entered timely and accurately into Haul-It dispatch system.
• Update driver status in Track-It as needed.
• Communicate daily dispatch assignments to all necessary personnel and post in driver’s board.
• Communicate updates regularly.
• Follow up on daily paperwork to ensure it is correct.
• Be available to work weekends and overtime, as needed.
• Other duties as assigned.

Requirements:

• Minimum one-year dispatch experience preferred.
• Bilingual in English/Spanish preferred.
• Must be authorized to work in the U.S..
• Must be at least 18 years of age.
• Must be able to pass a pre-employment drug screen.
• Must be able to multitask.
• Proficient knowledge of Phoenix and surrounding areas.
• Knowledge of DOT regulations, including hours of service.
• Intermediate to advanced skill set of Microsoft Office Suite.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Basic competence in subordinates’ duties and tasks.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently and as a member of various teams with strong interpersonal skills.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Ability to lift 50 pounds.
• Assist with loading and unloading.

Starting PAY: $20/hr