Administrative & Data Entry Specialist

Mercyusa; Plymouth (MI); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Mercy-USA for Aid and Development is seeking an Administrative & Data Entry Specialist for our headquarters in Plymouth, Michigan. You will be the first point of contact for donors, maintain the donor CRM, and handle mail and donation checks.

The role blends data entry with front-office and donor services work. The ideal candidate is organized, detail-oriented and enjoys helping people in a small team environment.

Qualifications

• Proficiency in MS Office, especially Excel, Word and Outlook.
• Strong phone manner and customer service skills.
• High attention to detail and accuracy with numbers.
• Ability to handle confidential information and donor funds responsibly.
• Reliable, organized and able to manage several tasks at once.
• Self-motivated, adaptable and willing to learn.
• Works well in a small team.

Responsabilités

• Enter and update donor and donation records in the CRM; generate reports as requested.
• Answer the main office phone line and take donations over the phone; respond to donor requests.
• Screen and transfer calls for staff; greet visitors and take messages.
• Open and sort incoming mail; verify and process donation checks; match deposits to records.
• Compile Qurbani donor lists and check accuracy before field office submission.
• Keep physical and digital files organized; back up data and support admin tasks.

Description du poste

About Mercy-USA

Mercy-USA for Aid and Development is dedicated to alleviating human suffering and supporting individuals and their communities in their efforts to become more self-sufficient. Incorporated in the State of Michigan in 1988, Mercy-USA's projects focus on improving health, nutrition and access to safe water, as well as promoting economic and educational growth around the world.

About the role

We're hiring a full-time Administrative & Data Entry Specialist to join our team at headquarters in Plymouth, Michigan. The specialist will be the first point of contact for our donors and callers, keep our donor database accurate, and handle incoming mail and donation checks.

This role combines data entry with front-office and donor services work. It's a great fit for someone who is organized, detail-oriented and enjoys helping people.

Duties and responsibilities

• Donor data: Enter and update donor and donation records in our CRM, check source documents, and fix errors, duplicates and missing information. Prepare donor and donation reports as requested.
• Donor services: Answer the main office phone line, take donations over the phone, respond to donor requests, and answer questions about our programs and the countries where we work.
• Front office: Screen and transfer calls for staff, including the CEO and senior managers, take clear messages, and greet visitors.
• Mail and checks: Open and sort incoming mail daily, log, verify and process donation checks, and match deposits to donor records.
• Qurbani season: Compile Qurbani donor lists and check them for accuracy before they go to our field offices.
• Records: Keep physical and digital files organized, maintain data backups, and support the team with general administrative tasks.

Qualifications

• Working knowledge of MS Office, especially Excel, Word and Outlook
• Strong phone manner and customer service skills
• High attention to detail and accuracy with numbers
• Ability to handle confidential information and donor funds responsibly
• Reliable, organized and able to manage several tasks at once
• Self-motivated, adaptable and willing to learn
• Works well in a small team

Preferred

experience with a CRM or donor database, and 1+ year of experience in data entry, reception, customer service or office administration.

• Location: On-site at our headquarters in Plymouth, Michigan
• Type: Full-time, entry-level, hourly (non-exempt)
• Schedule: Standard work week, with occasional local errands such as bank deposits
• Department: Finance & Administration

Mercy-USA is an equal opportunity employer.